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		<raw><![CDATA[2009 Business Overvi]]></raw>
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		<raw><![CDATA[Contents8 Interview with Denis Gasquet 12 Highlights 14 Our services 28 Our solutions 42 Our responsibili]]></raw>
		<basicChars><![CDATA[Contents8 Interview with Denis Gasquet 12 Highlights 14 Our services 28 Our solutions 42 Our responsibili]]></basicChars>
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		<raw><![CDATA[i n g c a n re d u c e re s i d u a l h o u s e h o l d wa s i a b l e ra t e p r i c te by up Va r t r o v e s o u r c e - s e p a ra t e d w a s t e c o l l e c t i o n . o p 50% and imT hrougl ’s o P ro t o co yo t h its % of the K i n vo l v e m e n t i n 1 8 ts… m p ro j e c s echani M m e nt p e ve l o Clean D…tnt O 2 e q u i va l e he w in C a s t e s e c t o r co nt r i b u t e s t o a re d u c t i o n o n s. ion metric t ill at 209 m ed timat est r i c i t y f r o m w a s t e i n c i n e ra t i l o b a l g e n e ra t i o n o f e l e c on To t al g n s u m p t i o n o f 1 0 m i l l i o n E u ro p e a n s . nt t o t h e co q u i va l e is e2Veolia Environmental Services 20]]></raw>
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		<raw><![CDATA[Ve o l i a E nv ira n d 5 .1 m i l l io n m e nt a lSer vices soo n MW h o f eld 3.2 millilectricity geo n MW h on e ra t e d b y if thermalndts landfills aVe o li a E nv iro n m ent a l S e r v ic e s re cove r y a c t iv it ie se n ab le d 8 .4 m illi o nMo re tha n 63,000 Veo lia Env iro nm ent al Ser vic es em plo yee s workv id e d o n m e nta l S e rv ic e s p ro Ve o li a E nv irs a fe tyVe o l i a E4 Veolia Environmental Services 2009s tr e nt a l S e r v i c e nv i ro n mainrivin i ve r s i n e co - d s its dr]]></raw>
		<basicChars><![CDATA[Ve o l i a E nv ira n d 5 .1 m i l l io n m e nt a lSer vices soo n MW h o f eld 3.2 millilectricity geo n MW h on e ra t e d b y if thermalndts landfills aVe o li a E nv iro n m ent a l S e r v ic e s re cove r y a c t iv it ie se n ab le d 8 .4 m illi o nMo re tha n 63,000 Veo lia Env iro nm ent al Ser vic es em plo yee s workv id e d o n m e nta l S e rv ic e s p ro Ve o li a E nv irs a fe tyVe o l i a E4 Veolia Environmental Services 2009s tr e nt a l S e r v i c e nv i ro n mainrivin i ve r s i n e co - d s its dr]]></basicChars>
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		<raw><![CDATA[With 77,900 employees working in 35 countries, Veolia Environmental Services is the global benchmark for waste management and resource recovery. The only operator with a presence in solid, liquid, non-hazardous and hazardous waste, Veolia Environmental Services helps to improve the environment by providing its clients – industrial companies and public authorities – with innovative, efficient waste management solutions covering collection, pipe systems maintenance, industrial services, treatment and resource recovery.6Veolia Environmental Services 20]]></raw>
		<basicChars><![CDATA[With 77,900 employees working in 35 countries, Veolia Environmental Services is the global benchmark for waste management and resource recovery. The only operator with a presence in solid, liquid, non-hazardous and hazardous waste, Veolia Environmental Services helps to improve the environment by providing its clients – industrial companies and public authorities – with innovative, efficient waste management solutions covering collection, pipe systems maintenance, industrial services, treatment and resource recovery.6Veolia Environmental Services 20]]></basicChars>
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		<raw><![CDATA[€9.02 42.7billion in revenueL’entreprise de référence de son secteurmillion metric tons of waste collected62.5 12.7 5.1million metric tons of waste treated million metric tons of waste recycled million MWh of electrical power and by waste-to-energy plants and landﬁlls3 3.2 million MWh of thermal power sold864treatment unit]]></raw>
		<basicChars><![CDATA[€9.02 42.7billion in revenueL’entreprise de reference de son secteurmillion metric tons of waste collected62.5 12.7 5.1million metric tons of waste treated million metric tons of waste recycled million MWh of electrical power and by waste-to-energy plants and landﬁlls3 3.2 million MWh of thermal power sold864treatment unit]]></basicChars>
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		<raw><![CDATA[Interview /8Veolia Environmental Services 20]]></raw>
		<basicChars><![CDATA[Interview /8Veolia Environmental Services 20]]></basicChars>
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		<raw><![CDATA[Interview with Denis Gasquet, Chief Executive Officer of Veolia Environmental ServicesHow did Veolia Environmental Services respond to the ﬁnancial crisis, which was such a deﬁning aspect of the economy in 2009? We reacted very swiftly and showed we could adapt and weather such events. A large part of our business is based on industrial infrastructure, so it is immediately affected by lower volumes and a drop in raw material prices. In 2009, we were faced with contractions of up to 20% in our markets. Despite this, our revenue was down only 9.2% and actually exceeded our objectives. This sums up our response, which took two main forms. First, we implemented some necessary restructuring, as in Germany, where our successful actions have put us well on the road to recovery. And second, we continued to rationalize and optimize our business activities, to the extent of carrying out detailed analyses of our industrial processes so as to leverage all potential for improving the operation of our plants. Today, our company has a better organizational structure and a better industrial capability than it had at the end of 2008. Our position is now stronger thanks to the additional market share acquired, which has partially offset the effects of the sector’s overall slowdown. Without that increase, we would not have been able to post 10% growth in some of our business activities. But most of all, we owe this result to the quality and commitment of our personnel. Is it possible to maintain a medium- or long-term view in the current context? Any crisis demands short-term adaptation measures and our company responded correctly by reacting very quickly back in 2008. However, the current crisis is also revealing the emergence of – indeed the absolute necessity for – new models. The concept of sustainable development ﬁrst came to the fore in the 1990s, although it was still not really being put into practice. At that time, waste recovery became an integral part of our company’s activities, especially the recovery of hazardous waste. Today, we ﬁnd ourselves at a crossroads where resource recovery is no longer just a virtuous aspect of waste management – it is essential to meet major challenges in resource supply and energy generation. This forms the basis of our strategy. In the very particular context of 2009, events at Veolia Environmental Services were highly revealing of the response we intend to make. All areas of our business are concerned by the major innovations and actions that form the basis of a new set of rules in which reducing the amount of waste produced must go hand in hand with increasing resource recovery, including from waste streams where recovery is difficult to achieve. What have been the most signiﬁcant achievements of this approach so far? Since summer 2009, in Limay, near Paris, we have been the ﬁrst in France to produce second-generation biodiesel from spent cooking oil. Also, we are experimenting at the industrial level with the production of a biomethane fuel from the biogas collected at our Claye-Souilly landﬁll. The new materials recovery facility in Nantes, which takes in waste from source-separated collection, is one of the largest in France and produces eight categories of materials for recycling. The Ludres (France) center for the extraction of high-performance materials from mixed non-hazardous industrial waste is a decisive step toward exploiting a complex waste stream. The Ludres plant achieves a recovery rate of over 50% from this source by producing recyclable material and a refuse derived fuel. In terms of capacity and performance, this type of new facility, which requires considerable capital outlay, is essential if we are to reduce the volume of waste sent to landﬁll and increase recover]]></raw>
		<basicChars><![CDATA[Interview with Denis Gasquet, Chief Executive Officer of Veolia Environmental ServicesHow did Veolia Environmental Services respond to the ﬁnancial crisis, which was such a deﬁning aspect of the economy in 2009? We reacted very swiftly and showed we could adapt and weather such events. A large part of our business is based on industrial infrastructure, so it is immediately affected by lower volumes and a drop in raw material prices. In 2009, we were faced with contractions of up to 20% in our markets. Despite this, our revenue was down only 9.2% and actually exceeded our objectives. This sums up our response, which took two main forms. First, we implemented some necessary restructuring, as in Germany, where our successful actions have put us well on the road to recovery. And second, we continued to rationalize and optimize our business activities, to the extent of carrying out detailed analyses of our industrial processes so as to leverage all potential for improving the operation of our plants. Today, our company has a better organizational structure and a better industrial capability than it had at the end of 2008. Our position is now stronger thanks to the additional market share acquired, which has partially offset the effects of the sector’s overall slowdown. Without that increase, we would not have been able to post 10% growth in some of our business activities. But most of all, we owe this result to the quality and commitment of our personnel. Is it possible to maintain a medium- or long-term view in the current context? Any crisis demands short-term adaptation measures and our company responded correctly by reacting very quickly back in 2008. However, the current crisis is also revealing the emergence of – indeed the absolute necessity for – new models. The concept of sustainable development ﬁrst came to the fore in the 1990s, although it was still not really being put into practice. At that time, waste recovery became an integral part of our company’s activities, especially the recovery of hazardous waste. Today, we ﬁnd ourselves at a crossroads where resource recovery is no longer just a virtuous aspect of waste management – it is essential to meet major challenges in resource supply and energy generation. This forms the basis of our strategy. In the very particular context of 2009, events at Veolia Environmental Services were highly revealing of the response we intend to make. All areas of our business are concerned by the major innovations and actions that form the basis of a new set of rules in which reducing the amount of waste produced must go hand in hand with increasing resource recovery, including from waste streams where recovery is difficult to achieve. What have been the most signiﬁcant achievements of this approach so far? Since summer 2009, in Limay, near Paris, we have been the ﬁrst in France to produce second-generation biodiesel from spent cooking oil. Also, we are experimenting at the industrial level with the production of a biomethane fuel from the biogas collected at our Claye-Souilly landﬁll. The new materials recovery facility in Nantes, which takes in waste from source-separated collection, is one of the largest in France and produces eight categories of materials for recycling. The Ludres (France) center for the extraction of high-performance materials from mixed non-hazardous industrial waste is a decisive step toward exploiting a complex waste stream. The Ludres plant achieves a recovery rate of over 50% from this source by producing recyclable material and a refuse derived fuel. In terms of capacity and performance, this type of new facility, which requires considerable capital outlay, is essential if we are to reduce the volume of waste sent to landﬁll and increase recover]]></basicChars>
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		<raw><![CDATA[Interview /rates. Upstream, we are also focusing our attention on improving collection, especially through new technology to implement variable rate pricing. This will enable us to help local public authorities implement their waste reduction policies. In each of these areas, supported by Veolia Environnement’s research, we are concentrating on ambitious new developments that will further strengthen our competitive edge in sorting activities, especially for the more technical plastics, and assert our position in bioenergy. You highlight the importance of these investments, but in 2009 Veolia Environmental Services also completed some signiﬁcant divestments. Why? These divestments had been planned for some time. They reﬂect a policy aimed at reducing debt at the corporate level. Within our division, these operations were completed under excellent ﬁnancial and social conditions, and completely in line with our strategy to refocus on the more proﬁtable sectors and markets. The cleaning and maintenance services provided by Veolia Propreté Nettoyage et Multiservices no longer provided a close ﬁt with our core business activity. Within our offer of products and services, they provided only low added value, unlike industrial maintenanceThe capacity to treat all types of waste, both non-hazardous and hazardous, and to exploit their recoverable potential remains a point of differentiation for Veolia Environmental Services.services, which involve highly technical services and strengthen our relationships with leading industrial groups. The sale of our incineration business in the United States was based on an entirely different rationale. These activities, truncated from our other waste management activities, did not provide us with the same potential for synergy that we are able to leverage in other countries, and which is one of the advantages underscoring our service offer. Has the principle of Veolia Environmental Services rolling out a full-service offer in all countries been brought into question as a result? Absolutely not. The capacity to treat all types of waste, whether non-hazardous or hazardous, and to exploit their recoverable potential remains a point of differentiation for Veolia Environmental Services. We also have the capacity to offer integrated services by putting together multiservice packages with other company divisions or other partners. The credibility of our very comprehensive offer lies in this combination of proven expertise in highly specialized activities. Still, the way in which we actually implement this expertise is dependent on the speciﬁc conditions in each of the countries where we operate, especially with regard to the services provided to public authorities. The challenge for an operator like us is to be able to put together a high-added-value solution that is in phase with approaches governed by cultural, geographic, economic and social parameters. Could you give a few examples of how this applies in different countries? In the United States, given the size of the country, landﬁlling is still the main method for managing waste. As a result, we are in a prime position to develop energy10 Veolia Environmental Services 20]]></raw>
		<basicChars><![CDATA[Interview /rates. Upstream, we are also focusing our attention on improving collection, especially through new technology to implement variable rate pricing. This will enable us to help local public authorities implement their waste reduction policies. In each of these areas, supported by Veolia Environnement’s research, we are concentrating on ambitious new developments that will further strengthen our competitive edge in sorting activities, especially for the more technical plastics, and assert our position in bioenergy. You highlight the importance of these investments, but in 2009 Veolia Environmental Services also completed some signiﬁcant divestments. Why? These divestments had been planned for some time. They reﬂect a policy aimed at reducing debt at the corporate level. Within our division, these operations were completed under excellent ﬁnancial and social conditions, and completely in line with our strategy to refocus on the more proﬁtable sectors and markets. The cleaning and maintenance services provided by Veolia Proprete Nettoyage et Multiservices no longer provided a close ﬁt with our core business activity. Within our offer of products and services, they provided only low added value, unlike industrial maintenanceThe capacity to treat all types of waste, both non-hazardous and hazardous, and to exploit their recoverable potential remains a point of differentiation for Veolia Environmental Services.services, which involve highly technical services and strengthen our relationships with leading industrial groups. The sale of our incineration business in the United States was based on an entirely different rationale. These activities, truncated from our other waste management activities, did not provide us with the same potential for synergy that we are able to leverage in other countries, and which is one of the advantages underscoring our service offer. Has the principle of Veolia Environmental Services rolling out a full-service offer in all countries been brought into question as a result? Absolutely not. The capacity to treat all types of waste, whether non-hazardous or hazardous, and to exploit their recoverable potential remains a point of differentiation for Veolia Environmental Services. We also have the capacity to offer integrated services by putting together multiservice packages with other company divisions or other partners. The credibility of our very comprehensive offer lies in this combination of proven expertise in highly specialized activities. Still, the way in which we actually implement this expertise is dependent on the speciﬁc conditions in each of the countries where we operate, especially with regard to the services provided to public authorities. The challenge for an operator like us is to be able to put together a high-added-value solution that is in phase with approaches governed by cultural, geographic, economic and social parameters. Could you give a few examples of how this applies in different countries? In the United States, given the size of the country, landﬁlling is still the main method for managing waste. As a result, we are in a prime position to develop energy10 Veolia Environmental Services 20]]></basicChars>
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		<raw><![CDATA[The Veolia Environmental Services Executive CommitteeDenis Gasquet,Chief Executive Officer of Veolia Environmental ServicesJérôme Le Conte,Chief Operating OfficerPierre Bellon-Serre,Chief Financial OfficerRichard Burke,recovery at landﬁlls, such as the Greentree and Cranberry Creek projects that have received awards and support from the US Environmental Protection Agency. At the other end of the spectrum, Germany is imposing drastic restrictions on waste landﬁlling, and we are a major recycling operator there; we are in fact the leading company for paper and board recycling and for the production of refuse derived fuel. For the past few years, the United Kingdom has also been driving a policy aimed at creating the infrastructure needed for recycling, based on public-private partnerships. Each year, our company reports growing success in this country. Under the new 25-year contract signed in 2009 with the Merseyside region, we have committed to design, build, upgrade and operate infrastructure assets. In France, the increase in the tax on pollution (TGAP) applied to landﬁlling and incineration reﬂects the same objectives and is designed to help ﬁnance a recycling-oriented waste policy. The examples I have quoted of our most recent projects, and others of a similar nature that are in the pipeline, are all responses to this policy. The strengthening of our position in China, where we successfully ﬁnalized several projects in 2009, is a further demonstration of the extent to which our offer equates with a country’s needs and environmental policy. In the case of China, this is true whether for the treatment of hazardous waste from the industrial sector, which is undergoing rapid restructuring, or for the incineration of non-hazardous waste with energy recovery in accordance with the most stringent standards. This brief overview of our international activities gives a clear picture of the extent of our expertise and demonstrates the consistency of our strategy, which is aimed at consolidating our positions for the long term. How do you see the short-term outlook? The situation is stabilizing, but the effects of the crisis will be long lasting. Nonetheless, we are convinced that our policy is in phase with future trends. Our industrial capability is viewed as a benchmark; we are more than ever focused on our sales and marketing activities; and our employees make Veolia Environmental Services a company that is loyal to its commitments, innovative, and able to preempt and respond to change. These are our greatest strengths. CEO, Veolia Environmental Services North AmericaPascal Decary,Human Resources ManagerPascal Gauthier,CEO, Veolia Environmental Services FranceThorsten Grenz,CEO, Veolia Environmental Services GermanyJean-Dominique Mallet,CEO, Veolia Environmental Services UK, Northern Europe et Australia, in charge of the Technical, Scientiﬁc and Sustainable Development DepartmentBruno Masson,General CounselJorge Mora,CEO Veolia Environmental Services Asia, Africa, Middle East et South of Europe, Chief Security Officer]]></raw>
		<basicChars><![CDATA[The Veolia Environmental Services Executive CommitteeDenis Gasquet,Chief Executive Officer of Veolia Environmental ServicesJerome Le Conte,Chief Operating OfficerPierre Bellon-Serre,Chief Financial OfficerRichard Burke,recovery at landﬁlls, such as the Greentree and Cranberry Creek projects that have received awards and support from the US Environmental Protection Agency. At the other end of the spectrum, Germany is imposing drastic restrictions on waste landﬁlling, and we are a major recycling operator there; we are in fact the leading company for paper and board recycling and for the production of refuse derived fuel. For the past few years, the United Kingdom has also been driving a policy aimed at creating the infrastructure needed for recycling, based on public-private partnerships. Each year, our company reports growing success in this country. Under the new 25-year contract signed in 2009 with the Merseyside region, we have committed to design, build, upgrade and operate infrastructure assets. In France, the increase in the tax on pollution (TGAP) applied to landﬁlling and incineration reﬂects the same objectives and is designed to help ﬁnance a recycling-oriented waste policy. The examples I have quoted of our most recent projects, and others of a similar nature that are in the pipeline, are all responses to this policy. The strengthening of our position in China, where we successfully ﬁnalized several projects in 2009, is a further demonstration of the extent to which our offer equates with a country’s needs and environmental policy. In the case of China, this is true whether for the treatment of hazardous waste from the industrial sector, which is undergoing rapid restructuring, or for the incineration of non-hazardous waste with energy recovery in accordance with the most stringent standards. This brief overview of our international activities gives a clear picture of the extent of our expertise and demonstrates the consistency of our strategy, which is aimed at consolidating our positions for the long term. How do you see the short-term outlook? The situation is stabilizing, but the effects of the crisis will be long lasting. Nonetheless, we are convinced that our policy is in phase with future trends. Our industrial capability is viewed as a benchmark; we are more than ever focused on our sales and marketing activities; and our employees make Veolia Environmental Services a company that is loyal to its commitments, innovative, and able to preempt and respond to change. These are our greatest strengths. CEO, Veolia Environmental Services North AmericaPascal Decary,Human Resources ManagerPascal Gauthier,CEO, Veolia Environmental Services FranceThorsten Grenz,CEO, Veolia Environmental Services GermanyJean-Dominique Mallet,CEO, Veolia Environmental Services UK, Northern Europe et Australia, in charge of the Technical, Scientiﬁc and Sustainable Development DepartmentBruno Masson,General CounselJorge Mora,CEO Veolia Environmental Services Asia, Africa, Middle East et South of Europe, Chief Security Officer]]></basicChars>
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		<raw><![CDATA[Highlights7% 2% 14 % 39 %Europe (excluding France) France North America Asia-Paciﬁc Africa, Middle East, South AmericaCanada• Saguenay IM • Haute Saint-Charles (Quebec City) HIW38 %Revenue by geographic areaUnited States• Petrobras America MS • Intel HIW • Orange County (Florida) HWC IM11 % 7% 12 % 40 %Europe (excluding France) France North America Asia-Paciﬁc Africa, Middle East, South America30 %Number of employees by geographic area12 Veolia Environmental Services 20]]></raw>
		<basicChars><![CDATA[Highlights7% 2% 14 % 39 %Europe (excluding France) France North America Asia-Paciﬁc Africa, Middle East, South AmericaCanada• Saguenay IM • Haute Saint-Charles (Quebec City) HIW38 %Revenue by geographic areaUnited States• Petrobras America MS • Intel HIW • Orange County (Florida) HWC IM11 % 7% 12 % 40 %Europe (excluding France) France North America Asia-Paciﬁc Africa, Middle East, South America30 %Number of employees by geographic area12 Veolia Environmental Services 20]]></basicChars>
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		<raw><![CDATA[United Kingdom• Merseyside IM • B P HIW • AstraZeneca HIW • Ineos HIWGermany• Volkswagen HIW • Unilever HIW • Erkrath HWCFrance• SIOM Vallée de Chevreuse HWC • Greater Limoges HWC IM • Claye-Souilly HWC • Romainville – Les Lilas HWC • Bouygues HIW • VINCI HIW • Eiﬀage HIW • Cari HIW • Silliker HIW • Bénéteau HIW • Greater Lyons SCS • SAPN-SANEF SCSSwitzerland• Nestlé HIW • Carrefour HIWAsia• Hong Kong MWIP • China, Cangzhou IM • Singapore SCSMain contractsMunicipal contracts Industrial contracts Treatment/recovery contractsIM HWC UCS WCUC MS HIW MWIP LFMorocco• Nador Province IMSouth Africa• Coega Development Corporation (Port Elizabeth) HIM • McCains Foods (Delmas) HIMIntegrated household waste management Household waste collection Urban cleaning services Waste collection + urban cleaning Multiservices to industry Hazardous industrial waste Municipal waste incineration plant Landﬁll AcquisitionsAustralia• Rio Tinto MS HIW]]></raw>
		<basicChars><![CDATA[United Kingdom• Merseyside IM • B P HIW • AstraZeneca HIW • Ineos HIWGermany• Volkswagen HIW • Unilever HIW • Erkrath HWCFrance• SIOM Vallee de Chevreuse HWC • Greater Limoges HWC IM • Claye-Souilly HWC • Romainville – Les Lilas HWC • Bouygues HIW • VINCI HIW • Eiﬀage HIW • Cari HIW • Silliker HIW • Beneteau HIW • Greater Lyons SCS • SAPN-SANEF SCSSwitzerland• Nestle HIW • Carrefour HIWAsia• Hong Kong MWIP • China, Cangzhou IM • Singapore SCSMain contractsMunicipal contracts Industrial contracts Treatment/recovery contractsIM HWC UCS WCUC MS HIW MWIP LFMorocco• Nador Province IMSouth Africa• Coega Development Corporation (Port Elizabeth) HIM • McCains Foods (Delmas) HIMIntegrated household waste management Household waste collection Urban cleaning services Waste collection + urban cleaning Multiservices to industry Hazardous industrial waste Municipal waste incineration plant Landﬁll AcquisitionsAustralia• Rio Tinto MS HIW]]></basicChars>
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		<raw><![CDATA[Our services]]></raw>
		<basicChars><![CDATA[Our services]]></basicChars>
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		<raw><![CDATA[Services: demanding partnerships /Closely aligned with the needs of industrial clients and their processesIn 2009, Veolia Environmental Services showed that it could quickly adjust to a challenging economic environment. Its industrial expertise, sector-specialized services and agility in adapting to clients’ requirements won it many new contracts across the spectrum of its industrial and business services.A solid presence in major industries Business in industrial services fell sharply in reaction to the economic situation, but stabilized in the second half of 2009. The strengthening of earnings during this period reﬂects our company’s ability to respond rapidly to the economic crisis and implement appropriate measures in each country. Not only did this effort enable Veolia Environmental Services to meet its targets, it also strengthened its competitiveness and market share with major industrial groups. In the United States, Veolia Environmental Services made up for weak demand for reﬁnery shutdown and maintenance services by developing its marine and power-generation services. It also conﬁrmed its presence in offshore services and won a large contract with the Petrobras group to support its deep offshore project in the Gulf of Mexico (see box opposite). In the United Kingdom, the strategic interest of the 2008 acquisitions of Caltech, an industrial maintenance company, and Albion Distillation Services, which specializes in solvent recovery, was conﬁrmed. Both of these subsidiaries increased Veolia Environmental Services’ resilience in the recessionary environment, as may be seen by the renewal of largecontracts with British Petroleum, chemicals company Ineos and the pharmaceuticals group AstraZeneca. In Australia, Veolia Environmental Services is maintaining its strategy and position. After acquiring Allied Industrial in 2008, and thus expanding its services for the iron and steel industry, the company further strengthened its presence in the mining sector by signing a 10-year comprehensive services contract with the Rio Tinto group’s aluminum division. This contract includes industrial maintenance, waste management and recycling services. Global management and national contracts Veolia Environmental Services continued to serve major clients in the energy, chemicals and materials industries in France, and also signed new nation-wide contracts with leading retailers and food and beverage companies. In 2009, the Silliker group – France’s leading food security and quality company, whose scientiﬁc, regulatory and technical expertise helps French and international food and beverage companies protect public health – also decided to strengthen its partnership with Veolia Environmental Services under a framework contract for integrated waste management at all of its French facilities. This agreement16 Veolia Environmental Services 20]]></raw>
		<basicChars><![CDATA[Services: demanding partnerships /Closely aligned with the needs of industrial clients and their processesIn 2009, Veolia Environmental Services showed that it could quickly adjust to a challenging economic environment. Its industrial expertise, sector-specialized services and agility in adapting to clients’ requirements won it many new contracts across the spectrum of its industrial and business services.A solid presence in major industries Business in industrial services fell sharply in reaction to the economic situation, but stabilized in the second half of 2009. The strengthening of earnings during this period reﬂects our company’s ability to respond rapidly to the economic crisis and implement appropriate measures in each country. Not only did this effort enable Veolia Environmental Services to meet its targets, it also strengthened its competitiveness and market share with major industrial groups. In the United States, Veolia Environmental Services made up for weak demand for reﬁnery shutdown and maintenance services by developing its marine and power-generation services. It also conﬁrmed its presence in offshore services and won a large contract with the Petrobras group to support its deep offshore project in the Gulf of Mexico (see box opposite). In the United Kingdom, the strategic interest of the 2008 acquisitions of Caltech, an industrial maintenance company, and Albion Distillation Services, which specializes in solvent recovery, was conﬁrmed. Both of these subsidiaries increased Veolia Environmental Services’ resilience in the recessionary environment, as may be seen by the renewal of largecontracts with British Petroleum, chemicals company Ineos and the pharmaceuticals group AstraZeneca. In Australia, Veolia Environmental Services is maintaining its strategy and position. After acquiring Allied Industrial in 2008, and thus expanding its services for the iron and steel industry, the company further strengthened its presence in the mining sector by signing a 10-year comprehensive services contract with the Rio Tinto group’s aluminum division. This contract includes industrial maintenance, waste management and recycling services. Global management and national contracts Veolia Environmental Services continued to serve major clients in the energy, chemicals and materials industries in France, and also signed new nation-wide contracts with leading retailers and food and beverage companies. In 2009, the Silliker group – France’s leading food security and quality company, whose scientiﬁc, regulatory and technical expertise helps French and international food and beverage companies protect public health – also decided to strengthen its partnership with Veolia Environmental Services under a framework contract for integrated waste management at all of its French facilities. This agreement16 Veolia Environmental Services 20]]></basicChars>
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	<page id="19">
		<raw><![CDATA[Deep offshore in the Gulf of MexicoBeing able to drill for oil in increasingly deep water is of strategic importance to oil companies. It is also a major technological challenge that requires the use of vessels for ﬂoating production, storage and offloading (FPSO). To work two oil ﬁelds at a record depth of 2,600 meters in the Gulf of Mexico, Petrobras America will be using an FPSO ship, a ﬁrst for this region. To inspect and maintain its installations the oil company selected Veolia Environmental Services, already well known in the Gulf for its marine services. The Viking Poseidon, the most recent and biggest vessel in the Veolia ﬂeet, will be used for this new project. Equipped with the most recent technologies, such as remotecontrolled robots and a system that maintains its position without anchoring, this vessel can provide services to a depth of 3,000 meters.]]></raw>
		<basicChars><![CDATA[Deep offshore in the Gulf of MexicoBeing able to drill for oil in increasingly deep water is of strategic importance to oil companies. It is also a major technological challenge that requires the use of vessels for ﬂoating production, storage and offloading (FPSO). To work two oil ﬁelds at a record depth of 2,600 meters in the Gulf of Mexico, Petrobras America will be using an FPSO ship, a ﬁrst for this region. To inspect and maintain its installations the oil company selected Veolia Environmental Services, already well known in the Gulf for its marine services. The Viking Poseidon, the most recent and biggest vessel in the Veolia ﬂeet, will be used for this new project. Equipped with the most recent technologies, such as remotecontrolled robots and a system that maintains its position without anchoring, this vessel can provide services to a depth of 3,000 meters.]]></basicChars>
	</page>
	<page id="20">
		<raw><![CDATA[Services: demanding partnerships /KEY FIGURES18.3 million metric tons 3.6 million metric tons 819,000industrial clients.of non-hazardous industrial waste collected.of hazardous waste treated.will ensure exemplary traceability of the pick-up and disposal of Silliker’s laboratory and other waste. In Switzerland, nation-wide contracts with such major food companies and retailers as Nestlé and Carrefour and a stronger presence in German-speaking Switzerland have consolidated our company’s position as the leading provider of integrated non-hazardous waste management services. Despite the general slump in business in this segment in 2009, by increasing its share of the UK waste collection market and adjusting its price policy, our company was able to maintain its earnings on par with 2008. A new sector-speciﬁc offering In a keenly competitive environment, Veolia Environmental Services continues to develop services for speciﬁc industries. After a successful campaign to market our services to healthcare institutions and professions, we put together a service offering for the construction and demolition industries. This comprehensive package, which reﬂects the most recent practices and environmental requirements, can be adapted to meet the needs of all professionals, from major construction groups to self-employed tradesmen. It provides appropriate collection means and an organizational framework that can determine in advance the types and quantities of waste that will be produced and plan for their recycling or recovery. In addition to several contracts with the Bouygues, VINCI and Eiffage groups, Veolia Environmental Services has a nation-wide partnership agreement with CARI. This fast-growing construction company, which meets ISO quality, health and safety, and environmental certiﬁcation standards, has developed a business model based on sustainable development. CARI and Veolia Environmental Services have signed a framework agreement to prevent pollution and environmental risks, in keeping with High Environmental Quality criteria. Global ambitions for hazardous waste Several signs testify to the strength of our company’s hazardous waste business, despite the general slowdown in manufacturing activities. In France, two major projects conﬁrmed the company’s ambitions and technological leadership, including the commissioning of France’s ﬁrst facility to make biofuel from spent cooking oil (see page 36). In the United States, the ﬂagship contract with the Intel group, which includes its plants in Ireland, was renewed.18 Veolia Environmental Services 20]]></raw>
		<basicChars><![CDATA[Services: demanding partnerships /KEY FIGURES18.3 million metric tons 3.6 million metric tons 819,000industrial clients.of non-hazardous industrial waste collected.of hazardous waste treated.will ensure exemplary traceability of the pick-up and disposal of Silliker’s laboratory and other waste. In Switzerland, nation-wide contracts with such major food companies and retailers as Nestle and Carrefour and a stronger presence in German-speaking Switzerland have consolidated our company’s position as the leading provider of integrated non-hazardous waste management services. Despite the general slump in business in this segment in 2009, by increasing its share of the UK waste collection market and adjusting its price policy, our company was able to maintain its earnings on par with 2008. A new sector-speciﬁc offering In a keenly competitive environment, Veolia Environmental Services continues to develop services for speciﬁc industries. After a successful campaign to market our services to healthcare institutions and professions, we put together a service offering for the construction and demolition industries. This comprehensive package, which reﬂects the most recent practices and environmental requirements, can be adapted to meet the needs of all professionals, from major construction groups to self-employed tradesmen. It provides appropriate collection means and an organizational framework that can determine in advance the types and quantities of waste that will be produced and plan for their recycling or recovery. In addition to several contracts with the Bouygues, VINCI and Eiffage groups, Veolia Environmental Services has a nation-wide partnership agreement with CARI. This fast-growing construction company, which meets ISO quality, health and safety, and environmental certiﬁcation standards, has developed a business model based on sustainable development. CARI and Veolia Environmental Services have signed a framework agreement to prevent pollution and environmental risks, in keeping with High Environmental Quality criteria. Global ambitions for hazardous waste Several signs testify to the strength of our company’s hazardous waste business, despite the general slowdown in manufacturing activities. In France, two major projects conﬁrmed the company’s ambitions and technological leadership, including the commissioning of France’s ﬁrst facility to make biofuel from spent cooking oil (see page 36). In the United States, the ﬂagship contract with the Intel group, which includes its plants in Ireland, was renewed.18 Veolia Environmental Services 20]]></basicChars>
	</page>
	<page id="21">
		<raw><![CDATA[Partnership with Bénéteau for comprehensive servicesVeolia Environmental Services won a bid to provide the Bénéteau group, the world’s number one maker of sailboats and a leading motorboat manufacturer, with comprehensive waste management services for its 11 production facilities. We are also supporting Bénéteau’s expansion into the high environmental eﬃciency woodframe housing market.Responding to emergencies rapidly and safelyTwo million and a half liters of heating oil contaminated by gasoline in a reﬁnery, 1,000 heating installations exposed to explosion and ﬁre risk, and over 2,000 people directly concerned - this was the problem that Veolia Environmental Services faced in western France in January 2009, in the heart of winter. It immediately responded by setting up a crisis management team, assessing the situation, prioritizing and scheduling response actions, and setting up a highly secure operating procedure in association with the reﬁnery, equipment vendors and government agencies. It then coordinated its action with distributors and heating specialists to get equipment back into operation again as quickly as possible. Pumping and degassing operations required 40 vehicles, 80 people and almost two weeks, without the slightest incident.]]></raw>
		<basicChars><![CDATA[Partnership with Beneteau for comprehensive servicesVeolia Environmental Services won a bid to provide the Beneteau group, the world’s number one maker of sailboats and a leading motorboat manufacturer, with comprehensive waste management services for its 11 production facilities. We are also supporting Beneteau’s expansion into the high environmental eﬃciency woodframe housing market.Responding to emergencies rapidly and safelyTwo million and a half liters of heating oil contaminated by gasoline in a reﬁnery, 1,000 heating installations exposed to explosion and ﬁre risk, and over 2,000 people directly concerned - this was the problem that Veolia Environmental Services faced in western France in January 2009, in the heart of winter. It immediately responded by setting up a crisis management team, assessing the situation, prioritizing and scheduling response actions, and setting up a highly secure operating procedure in association with the reﬁnery, equipment vendors and government agencies. It then coordinated its action with distributors and heating specialists to get equipment back into operation again as quickly as possible. Pumping and degassing operations required 40 vehicles, 80 people and almost two weeks, without the slightest incident.]]></basicChars>
	</page>
	<page id="22">
		<raw><![CDATA[Services: demanding partnerships /FOCUS Comprehensive solutions, from WEEE to construction wasteFinding eﬀective solutions for collecting small quantities of dispersed waste will be a big step toward ensuring eﬀective waste treatment, increasing recovery rates and protecting the environment. In the United States, the RecyclePak solution is increasingly popular. It involves providing companies and retailers that have small quantities of waste electronic and electrical equipment (WEEE) with a special container that may be picked up when full at request or mailed in. The latter option is encouraged and is the most frequent choice. Although initially limited to ﬂuorescent tubes, RecyclePak waste collection now includes batteries and mobile phones. The volume of RecyclePak waste collected and processed increased substantially in 2009. In France, a similar ﬁxed-price and comprehensive collection service, the Pack D3E, is now available to tradesmen and small businesses, with a container that also enables the collection of oﬃce equipment. When WEEE has been picked up, at the customer’s request, it is treated and recovered at Veolia Environmental Services specialized facilities. A similar “big-bag” service has also been developed for small construction contractors. Traceability is one big advantage of these services, which include the delivery of a waste-tracking form and a WEEE treatment certiﬁcate that guarantees that regulatory requirements were met. In addition to being a trusted partner to large companies with large amounts of waste, Veolia Environmental Services also shows that new logistics solutions can enhance local collection services.The US manufacturer’s demanding requirements for cost control, safety and toxic waste recovery make this contract a powerful calling card for Veolia Environmental Services. Despite the difficult environment of 2009, our company also won new clients, thus opening up prospects for organic growth. In Asia, and in China in particular, governments are encouraging major groups to make acquisitions and invest in the construction of the hazardous waste treatment facilities that will be needed to meet their substantial requirements. Veolia Environmental Services’ recognized expertise gives it an excellent opportunity to expand in this promising segment of the Chinese market. In 2009, the company purchased the assets of a Chinese ﬁrm in Jiangsu province, north of Shanghai, modernized its infrastructure and expanded the facility, which treats a variety of waste including medical. An agreement was also signed with the authorities of the City of Cangzhou to develop the Hebei province waste treatment center, in a project overseen by the Chinese Ministry of the Environment. An agreement in principle to form a joint venture with a local partner to build and operate a treatment facility for hazardous and medical waste in Hangzhou, 200 km southwest of Shanghai, was also conﬁrmed.20 Veolia Environmental Services 20]]></raw>
		<basicChars><![CDATA[Services: demanding partnerships /FOCUS Comprehensive solutions, from WEEE to construction wasteFinding eﬀective solutions for collecting small quantities of dispersed waste will be a big step toward ensuring eﬀective waste treatment, increasing recovery rates and protecting the environment. In the United States, the RecyclePak solution is increasingly popular. It involves providing companies and retailers that have small quantities of waste electronic and electrical equipment (WEEE) with a special container that may be picked up when full at request or mailed in. The latter option is encouraged and is the most frequent choice. Although initially limited to ﬂuorescent tubes, RecyclePak waste collection now includes batteries and mobile phones. The volume of RecyclePak waste collected and processed increased substantially in 2009. In France, a similar ﬁxed-price and comprehensive collection service, the Pack D3E, is now available to tradesmen and small businesses, with a container that also enables the collection of oﬃce equipment. When WEEE has been picked up, at the customer’s request, it is treated and recovered at Veolia Environmental Services specialized facilities. A similar “big-bag” service has also been developed for small construction contractors. Traceability is one big advantage of these services, which include the delivery of a waste-tracking form and a WEEE treatment certiﬁcate that guarantees that regulatory requirements were met. In addition to being a trusted partner to large companies with large amounts of waste, Veolia Environmental Services also shows that new logistics solutions can enhance local collection services.The US manufacturer’s demanding requirements for cost control, safety and toxic waste recovery make this contract a powerful calling card for Veolia Environmental Services. Despite the difficult environment of 2009, our company also won new clients, thus opening up prospects for organic growth. In Asia, and in China in particular, governments are encouraging major groups to make acquisitions and invest in the construction of the hazardous waste treatment facilities that will be needed to meet their substantial requirements. Veolia Environmental Services’ recognized expertise gives it an excellent opportunity to expand in this promising segment of the Chinese market. In 2009, the company purchased the assets of a Chinese ﬁrm in Jiangsu province, north of Shanghai, modernized its infrastructure and expanded the facility, which treats a variety of waste including medical. An agreement was also signed with the authorities of the City of Cangzhou to develop the Hebei province waste treatment center, in a project overseen by the Chinese Ministry of the Environment. An agreement in principle to form a joint venture with a local partner to build and operate a treatment facility for hazardous and medical waste in Hangzhou, 200 km southwest of Shanghai, was also conﬁrmed.20 Veolia Environmental Services 20]]></basicChars>
	</page>
	<page id="23">
		<raw><![CDATA[Exemplary partnership with PSA Peugeot CitroënAt its recent Supplier Awards ceremony, the PSA Peugeot Citroën group awarded Sarp Industries, a subsidiary of Veolia Environmental Services, its Special Jury Prize. This was in recognition of Sarp Industries’ eﬀorts to help the carmaker achieve responsible development and its contribution to improving the group’s hazardous waste management, most notably by increasing the recovery of solvents, lubricants and machining sludge. This distinction rewards almost 30 years of exemplary partnership based on a continuous eﬀort to develop new and better solutions.Strong position in Hong Kong conﬁrmedIn addition to developing new hazardous waste treatment projects in China, Veolia Environmental Services saw its contract to operate and maintain a 100,000 metric ton hazardous waste treatment facility in Hong Kong renewed for 10 years. This new contract will make it possible to adopt the latest emissions treatment technologies and set up a channel for incinerating medical waste. It also consolidates Veolia Environmental Services’ position as a benchmark provider of waste management services in the Hong Kong market, where it already treats and recovers municipal waste and non-hazardous industrial waste and operates a facility that makes biofuel from waste oil and grease.]]></raw>
		<basicChars><![CDATA[Exemplary partnership with PSA Peugeot CitroenAt its recent Supplier Awards ceremony, the PSA Peugeot Citroen group awarded Sarp Industries, a subsidiary of Veolia Environmental Services, its Special Jury Prize. This was in recognition of Sarp Industries’ eﬀorts to help the carmaker achieve responsible development and its contribution to improving the group’s hazardous waste management, most notably by increasing the recovery of solvents, lubricants and machining sludge. This distinction rewards almost 30 years of exemplary partnership based on a continuous eﬀort to develop new and better solutions.Strong position in Hong Kong conﬁrmedIn addition to developing new hazardous waste treatment projects in China, Veolia Environmental Services saw its contract to operate and maintain a 100,000 metric ton hazardous waste treatment facility in Hong Kong renewed for 10 years. This new contract will make it possible to adopt the latest emissions treatment technologies and set up a channel for incinerating medical waste. It also consolidates Veolia Environmental Services’ position as a benchmark provider of waste management services in the Hong Kong market, where it already treats and recovers municipal waste and non-hazardous industrial waste and operates a facility that makes biofuel from waste oil and grease.]]></basicChars>
	</page>
	<page id="24">
		<raw><![CDATA[Services: demanding partnerships /Supporting sustainable public policiesTo help public authorities meet increasingly strict environmental, social and economic requirements, providers of waste management services must work with them ever more closely. Veolia Environmental Services accepts this challenge with innovative solutions that cover a broad range of requirements over the entire waste treatment chain and all forms of resource recovery.Strategic trends Municipal waste collection and treatment services also felt the weight of the depressed economic environment of 2009, although to varying degrees across the globe and in general to a lesser extent than business services. Veolia Environmental Services has, however, detected several strategic trends and is working to address them. Municipalities have a growing need to reduce landﬁlling, increase waste recovery and cut their waste management costs. This will require innovative and effective technologies as well as solutions for ﬁnancing the construction and upgrading of waste treatment infrastructure. Promoting recycling through PFI in the United Kingdom The UK public procurement market has some of the highest landﬁlling taxes in Europe and they are scheduled to increase at a steady pace. It offers a particularly good example of the combination of a public-private partnership business model with a very ambitious waste recycling and recovery policy. Already a market leader in England, these two factors enabled Veolia Environmental Services to further strengthen its position in 2009 by signing a new 20-year private ﬁnance initiative (PFI) contract with the ﬁveboroughs of the Merseyside metropolitan county, which includes the City of Liverpool. In addition to the renovation of current infrastructure, the management of a network of 16 waste drop-off centers and the operation of four transfer stations, this contract includes the immediate construction of a new high-performance materials recovery facility. The MRF will substantially increase the current 25% recovery rate from the estimated 800,000 metric tons of waste collected annually. This ambitious objective is shared by the Four Ashes materials recovery facility in Birmingham, which opened in 2009. The contract with the Wycombe district, to the west of London, was also renewed and extended to include a household waste collection service that will not only reduce collection frequency but also do much to promote source-separated collection. Objectives for energy In the United States, the depressed economic situation in 2009 conﬁrmed the quality of Veolia Environmental Services’ offering, which is unparalleled across the spectrum of waste management services. In the area of waste collection and associated services, where budget constraints22 Veolia Environmental Services 20]]></raw>
		<basicChars><![CDATA[Services: demanding partnerships /Supporting sustainable public policiesTo help public authorities meet increasingly strict environmental, social and economic requirements, providers of waste management services must work with them ever more closely. Veolia Environmental Services accepts this challenge with innovative solutions that cover a broad range of requirements over the entire waste treatment chain and all forms of resource recovery.Strategic trends Municipal waste collection and treatment services also felt the weight of the depressed economic environment of 2009, although to varying degrees across the globe and in general to a lesser extent than business services. Veolia Environmental Services has, however, detected several strategic trends and is working to address them. Municipalities have a growing need to reduce landﬁlling, increase waste recovery and cut their waste management costs. This will require innovative and effective technologies as well as solutions for ﬁnancing the construction and upgrading of waste treatment infrastructure. Promoting recycling through PFI in the United Kingdom The UK public procurement market has some of the highest landﬁlling taxes in Europe and they are scheduled to increase at a steady pace. It offers a particularly good example of the combination of a public-private partnership business model with a very ambitious waste recycling and recovery policy. Already a market leader in England, these two factors enabled Veolia Environmental Services to further strengthen its position in 2009 by signing a new 20-year private ﬁnance initiative (PFI) contract with the ﬁveboroughs of the Merseyside metropolitan county, which includes the City of Liverpool. In addition to the renovation of current infrastructure, the management of a network of 16 waste drop-off centers and the operation of four transfer stations, this contract includes the immediate construction of a new high-performance materials recovery facility. The MRF will substantially increase the current 25% recovery rate from the estimated 800,000 metric tons of waste collected annually. This ambitious objective is shared by the Four Ashes materials recovery facility in Birmingham, which opened in 2009. The contract with the Wycombe district, to the west of London, was also renewed and extended to include a household waste collection service that will not only reduce collection frequency but also do much to promote source-separated collection. Objectives for energy In the United States, the depressed economic situation in 2009 conﬁrmed the quality of Veolia Environmental Services’ offering, which is unparalleled across the spectrum of waste management services. In the area of waste collection and associated services, where budget constraints22 Veolia Environmental Services 20]]></basicChars>
	</page>
	<page id="25">
		<raw><![CDATA[RecycleBank rewards waste sortingTo encourage UK households to sort recyclable materials before disposal, RecycleBank, Veolia Environmental Services’ exclusive partner in the United Kingdom, has developed a pilot initiative in collaboration with the municipal authorities of Windsor and Maidenhead. The participating households put all of their recyclables in a single container that is weighed when waste is collected. This weight is then converted into points that are credited to their RecycleBank account. These points may then be exchanged for coupons to make purchases in stores or may be donated to a charitable organization. The results of this pilot project will be assessed in 2010. If deemed a success, as it has proven to be in the United States, this green initiative will be expanded.are increasingly causing municipalities to turn toward the private sector, Veolia Environmental Services won several contracts with cities in Illinois and Minnesota and renewed a large contract with Orange County, Florida, for seven years. The ramping up of energy generation at the Greentree Landﬁll, one of the largest in the United States to collect and convert the landﬁll gas, testiﬁes to Veolia Environmental Services’ commitment to national energy and environmental policy objectives. Our company is also working to reduce greenhouse gas emissions and generate power from renewable sources in China, where more public-private partnerships will no doubt be required to bring waste treatment capacity into line with the country’s huge requirements and comply with international standards. The privatization of a major waste-to-energy facility, the Pexi plant in Shanghai, is an impressive accomplishment that Veolia Environmental Services will be able to leverage when bidding for future contracts. There should be many of these, since the government’s ﬁscal stimulus program has made environmental services a priority.]]></raw>
		<basicChars><![CDATA[RecycleBank rewards waste sortingTo encourage UK households to sort recyclable materials before disposal, RecycleBank, Veolia Environmental Services’ exclusive partner in the United Kingdom, has developed a pilot initiative in collaboration with the municipal authorities of Windsor and Maidenhead. The participating households put all of their recyclables in a single container that is weighed when waste is collected. This weight is then converted into points that are credited to their RecycleBank account. These points may then be exchanged for coupons to make purchases in stores or may be donated to a charitable organization. The results of this pilot project will be assessed in 2010. If deemed a success, as it has proven to be in the United States, this green initiative will be expanded.are increasingly causing municipalities to turn toward the private sector, Veolia Environmental Services won several contracts with cities in Illinois and Minnesota and renewed a large contract with Orange County, Florida, for seven years. The ramping up of energy generation at the Greentree Landﬁll, one of the largest in the United States to collect and convert the landﬁll gas, testiﬁes to Veolia Environmental Services’ commitment to national energy and environmental policy objectives. Our company is also working to reduce greenhouse gas emissions and generate power from renewable sources in China, where more public-private partnerships will no doubt be required to bring waste treatment capacity into line with the country’s huge requirements and comply with international standards. The privatization of a major waste-to-energy facility, the Pexi plant in Shanghai, is an impressive accomplishment that Veolia Environmental Services will be able to leverage when bidding for future contracts. There should be many of these, since the government’s ﬁscal stimulus program has made environmental services a priority.]]></basicChars>
	</page>
	<page id="26">
		<raw><![CDATA[Services: demanding partnerships /FOCUS Urban cleaning services from Windsor to SingaporeEach year, some 7 million people visit the towns of Windsor and Eton, respectively the homes of Britain’s oldest royal residence and one of England’s most prestigious schools. Both received the Clean Britain Award in 2009, as two of the country’s cleanest towns. Considering the number of tourists that visit these prestigious sites each year and their very demanding urban cleaning requirements, Veolia Environmental Services can be proud of this achievement. Singapore is known as being one of the cleanest cities in the world. After the renewal of two contracts in 2008, Veolia Environmental Services was selected to provide urban cleaning services for two more of the city’s districts and its highway system. The division now meets two-thirds of Singapore’s requirements.&amp;gt; over 1 millionpipe maintenance operations each year Pipe systems maintenance The US ﬁscal stimulus program has opened up new opportunities for Veolia Environmental Services, particularly in the area of pipe systems maintenance. As a result, the acquisition of Paciﬁc Liners in 2008 made a substantial contribution to business in 2009 and put our company in a strong position to bid for contracts to renovate ageing pipe systems in 2010, under a program supported by the federal government. Veolia Environmental Services also uses its expertise to rehabilitate pipe systems in France where, like Paciﬁc Liners, it uses trenchless techniques for pipe inspection, repair and lining. In 2009, as in 2008, all of its maintenance contracts with public authorities in the Paris area were renewed and it won a major contract with Greater Lyons, which awarded it the maintenance of all pipe systems not managed by the public sector. This contract involves 2,800 kilometers of pipes. Veolia Environmental Services also won a new standard-setting contract with SAPN-SANEF to maintain the drainage and stormwater systems of its highways in Normandy and in northern and eastern France. This contract, which covers 1,800 kilometers of highway, presents severe logistical and technical constraints. All 1,300 of the pipe systems’ components have been identiﬁed and digitally mapped. In addition to the assurance of uniform quality of service over the entire highway network, the contract includes 24/7 emergency service and an immediate response commitment. The communication and information resources employed to monitor and report on maintenance activity are another example of the added value this contract provides.24 Veolia Environmental Services 20]]></raw>
		<basicChars><![CDATA[Services: demanding partnerships /FOCUS Urban cleaning services from Windsor to SingaporeEach year, some 7 million people visit the towns of Windsor and Eton, respectively the homes of Britain’s oldest royal residence and one of England’s most prestigious schools. Both received the Clean Britain Award in 2009, as two of the country’s cleanest towns. Considering the number of tourists that visit these prestigious sites each year and their very demanding urban cleaning requirements, Veolia Environmental Services can be proud of this achievement. Singapore is known as being one of the cleanest cities in the world. After the renewal of two contracts in 2008, Veolia Environmental Services was selected to provide urban cleaning services for two more of the city’s districts and its highway system. The division now meets two-thirds of Singapore’s requirements.&amp;gt; over 1 millionpipe maintenance operations each year Pipe systems maintenance The US ﬁscal stimulus program has opened up new opportunities for Veolia Environmental Services, particularly in the area of pipe systems maintenance. As a result, the acquisition of Paciﬁc Liners in 2008 made a substantial contribution to business in 2009 and put our company in a strong position to bid for contracts to renovate ageing pipe systems in 2010, under a program supported by the federal government. Veolia Environmental Services also uses its expertise to rehabilitate pipe systems in France where, like Paciﬁc Liners, it uses trenchless techniques for pipe inspection, repair and lining. In 2009, as in 2008, all of its maintenance contracts with public authorities in the Paris area were renewed and it won a major contract with Greater Lyons, which awarded it the maintenance of all pipe systems not managed by the public sector. This contract involves 2,800 kilometers of pipes. Veolia Environmental Services also won a new standard-setting contract with SAPN-SANEF to maintain the drainage and stormwater systems of its highways in Normandy and in northern and eastern France. This contract, which covers 1,800 kilometers of highway, presents severe logistical and technical constraints. All 1,300 of the pipe systems’ components have been identiﬁed and digitally mapped. In addition to the assurance of uniform quality of service over the entire highway network, the contract includes 24/7 emergency service and an immediate response commitment. The communication and information resources employed to monitor and report on maintenance activity are another example of the added value this contract provides.24 Veolia Environmental Services 20]]></basicChars>
	</page>
	<page id="27">
		<raw><![CDATA[Sustainable solutions for contaminated sitesSites that are contaminated by industrial activity constitute a hazard for public health and the environment. Veolia Environmental Services helps rehabilitate hundreds of sites each year, using a broad range of technology. One such project, in France’s Haut-Rhin department, involved the treatment of groundwater at a Seveso-classiﬁed site and required the design and installation of a high-capacity water puriﬁcation system. With the support of the company’s RetI department, Veolia Environmental Services has also developed a new physical-chemical process for treating soils that are lightly contaminated with leachate, heavy metals and sulfates. When made inert, these soils can be reused in compliance with new and stricter regulatory requirements. This innovative technology makes a substantial contribution to the effectiveness and economic viability of projects to rehabilitate industrial sites and reuse them for other purposes. In 2009, 15,000 cubic meters of soil at a site in the Paris area were treated using this process, which enables an average recovery rate of 85%.]]></raw>
		<basicChars><![CDATA[Sustainable solutions for contaminated sitesSites that are contaminated by industrial activity constitute a hazard for public health and the environment. Veolia Environmental Services helps rehabilitate hundreds of sites each year, using a broad range of technology. One such project, in France’s Haut-Rhin department, involved the treatment of groundwater at a Seveso-classiﬁed site and required the design and installation of a high-capacity water puriﬁcation system. With the support of the company’s RetI department, Veolia Environmental Services has also developed a new physical-chemical process for treating soils that are lightly contaminated with leachate, heavy metals and sulfates. When made inert, these soils can be reused in compliance with new and stricter regulatory requirements. This innovative technology makes a substantial contribution to the effectiveness and economic viability of projects to rehabilitate industrial sites and reuse them for other purposes. In 2009, 15,000 cubic meters of soil at a site in the Paris area were treated using this process, which enables an average recovery rate of 85%.]]></basicChars>
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	<page id="28">
		<raw><![CDATA[Services: demanding partnerships /A new standard for household waste collectionNot only is Veolia Environmental Services working to continuously improve its waste treatment solutions, it is also developing superior means of waste collection. The progress it made in this area in 2009 is setting a new standard for public waste collection services.Pneumatic waste collection, a ﬁrst for France The towns of Romainville and Les Lilas, in the department of Seine-Saint-Denis, in the Paris area, have selected a pneumatic waste collection system that Veolia Environmental Services proposed in partnership with Envac, the world leader in automated waste collection. The other participants in this project include the Eiffage group and the architectural ﬁrm of Reichen et Robert et Associés. As the future operator of these collection systems, Veolia Environmental Services represents this consortium and is coordinating the project. The ﬁrst of this scale in France, it testiﬁes to the ambitious urban policy objectives of these two towns, which will receive funding from regional and European sources. Most commonly found in northern Europe and currently being adopted in many large cities across the world, pneumatic waste collection can considerably improve sanitary conditions and the quality of life in urban environments, by eliminating the noise and pollution caused by collection vehicles and reducing the need for waste containers in buildings and on sidewalks.An experimental program for hybrid vehicles Although Veolia Environmental Services is committed to developing new solutions for the future, optimizing traditional methods of waste collection by reducing fuel consumption, CO2 emissions and noise pollution continues to be a priority. Working in partnership with Volvo Trucks, the division is experimenting with a new ﬂeet of waste collection vehicles equipped with hybrid engines, in the Vallée de Chevreuse, near Paris, and in the City of Westminster, London. In addition to electric compactors, these prototype vehicles are equipped with a dual drive system that operates on diesel fuel and electricity allowing either or both energy sources to be used. To assess the economic and environmental performance of these new vehicles, Veolia’s project with Volvo calls for two years of testing under real operating conditions. Initial trials in London have conﬁrmed that noise pollution is considerably reduced and that fuel consumption and CO2 emissions are reduced by as much as 30%.26 Veolia Environmental Services 20]]></raw>
		<basicChars><![CDATA[Services: demanding partnerships /A new standard for household waste collectionNot only is Veolia Environmental Services working to continuously improve its waste treatment solutions, it is also developing superior means of waste collection. The progress it made in this area in 2009 is setting a new standard for public waste collection services.Pneumatic waste collection, a ﬁrst for France The towns of Romainville and Les Lilas, in the department of Seine-Saint-Denis, in the Paris area, have selected a pneumatic waste collection system that Veolia Environmental Services proposed in partnership with Envac, the world leader in automated waste collection. The other participants in this project include the Eiffage group and the architectural ﬁrm of Reichen et Robert et Associes. As the future operator of these collection systems, Veolia Environmental Services represents this consortium and is coordinating the project. The ﬁrst of this scale in France, it testiﬁes to the ambitious urban policy objectives of these two towns, which will receive funding from regional and European sources. Most commonly found in northern Europe and currently being adopted in many large cities across the world, pneumatic waste collection can considerably improve sanitary conditions and the quality of life in urban environments, by eliminating the noise and pollution caused by collection vehicles and reducing the need for waste containers in buildings and on sidewalks.An experimental program for hybrid vehicles Although Veolia Environmental Services is committed to developing new solutions for the future, optimizing traditional methods of waste collection by reducing fuel consumption, CO2 emissions and noise pollution continues to be a priority. Working in partnership with Volvo Trucks, the division is experimenting with a new ﬂeet of waste collection vehicles equipped with hybrid engines, in the Vallee de Chevreuse, near Paris, and in the City of Westminster, London. In addition to electric compactors, these prototype vehicles are equipped with a dual drive system that operates on diesel fuel and electricity allowing either or both energy sources to be used. To assess the economic and environmental performance of these new vehicles, Veolia’s project with Volvo calls for two years of testing under real operating conditions. Initial trials in London have conﬁrmed that noise pollution is considerably reduced and that fuel consumption and CO2 emissions are reduced by as much as 30%.26 Veolia Environmental Services 20]]></basicChars>
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		<raw><![CDATA[The growing trend toward price incentives Reducing the volume of household waste and increasing source separation are two key priorities of environmental public policy. Variable rate pricing is one way to achieve this objective. In France, this idea was put forth at the Grenelle Environment Forum and is supported by local public authorities. Veolia Environmental Services is enabling this change by adding a variable component to collection taxes and charges that increases in proportion to the amount of waste produced. This variable rate, which is based on the weight of waste collected or the frequency of collection, not only increases pricing transparency but also encourages green behavior. It has been seen to reduce residual waste volumes by as much as 50% and disposal and treatment costs as well. Rewarding environmentally responsible behavior In 2009, Veolia Environmental Services doubled the number of waste collection contracts with variable rate pricing, thus bringing this new service to 17 public authorities and 550,000 people. It intends to continue this impressive growth, which will require the provision of new collection equipment and the management of collection data and customer relations. These are another example of the new added-value services that public authorities will require.Trial conﬁrmed with hybrid CNG-powered vehiclesUnder the contract recently renewed with the Vallée de Chevreuse public waste authority in France, an experimental hybrid collection vehicle powered with compressed natural gas (CNG) is being tested. The new vehicle is equipped with electric compactors and a modular hopper that can be used to collect containers and bags of green and bulky waste. This will make it possible to reduce the total number of vehicles and save 100,000 liters of diesel fuel a year.]]></raw>
		<basicChars><![CDATA[The growing trend toward price incentives Reducing the volume of household waste and increasing source separation are two key priorities of environmental public policy. Variable rate pricing is one way to achieve this objective. In France, this idea was put forth at the Grenelle Environment Forum and is supported by local public authorities. Veolia Environmental Services is enabling this change by adding a variable component to collection taxes and charges that increases in proportion to the amount of waste produced. This variable rate, which is based on the weight of waste collected or the frequency of collection, not only increases pricing transparency but also encourages green behavior. It has been seen to reduce residual waste volumes by as much as 50% and disposal and treatment costs as well. Rewarding environmentally responsible behavior In 2009, Veolia Environmental Services doubled the number of waste collection contracts with variable rate pricing, thus bringing this new service to 17 public authorities and 550,000 people. It intends to continue this impressive growth, which will require the provision of new collection equipment and the management of collection data and customer relations. These are another example of the new added-value services that public authorities will require.Trial conﬁrmed with hybrid CNG-powered vehiclesUnder the contract recently renewed with the Vallee de Chevreuse public waste authority in France, an experimental hybrid collection vehicle powered with compressed natural gas (CNG) is being tested. The new vehicle is equipped with electric compactors and a modular hopper that can be used to collect containers and bags of green and bulky waste. This will make it possible to reduce the total number of vehicles and save 100,000 liters of diesel fuel a year.]]></basicChars>
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		<raw><![CDATA[28 Veolia Environmental Services 20]]></raw>
		<basicChars><![CDATA[28 Veolia Environmental Services 20]]></basicChars>
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		<raw><![CDATA[Our solutions]]></raw>
		<basicChars><![CDATA[Our solutions]]></basicChars>
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		<raw><![CDATA[Recovery: recycled materials, renewable energy sources /Raw materials The new generation of recyclingBetter sorting for more recycling: Veolia Environmental Services’ innovation and infrastructure policy is a response to changes in society, public policy orientations and the expectations of industrial companies. The policy applies to all types of waste sources, and we now have major new facilities for resource recovery from source-separated waste, non-hazardous industrial waste, and waste electrical and electronic equipment.A coherent policy Veolia Environmental Services’ selective investments in sorting and recycling reﬂect a strategy based on resource recovery from waste that is consistent with the national and local policies of major countries. In Germany, the leading country in the ﬁeld, we have partnered with the “dual” system, which is the equivalent of the French take-back organizations for recycling packaging materials. In the United Kingdom, infrastructure designed, ﬁnanced and operated by our company has earned us government recognition and provided tangible achievements that will further our growth. In France, new technology and investments are enabling us to maintain our competitive edge in all aspects of sorting. Source-separated waste collection: raising the bar Two major projects were completed in 2009 and began providing the best materials recovery from source-separated waste. The Nantes Urban Community, with 24 municipalities and 580,000 residents, now has one of France’s largest materials recovery facilities. Designed as an automated production line and equipped with the latest technology, the new facility treats and prepares eight categories of materials for recycling,including four types of plastic, with a capacity of 10 metric tons per hour. Besides its high technical performance, the new facility provides the workers with better working conditions. In a partnership with the primary health insurance fund, the workstations were designed according to ergonomic standards, and noise pollution, air quality and lighting were addressed. Our upgrading of the Le Havre materials recovery facility was based on the same principles, with the same stringent criteria. The unit’s capacity was doubled, to 8 metric tons per hour, and the facility equipped with the latest-generation optical sorting technology. Opened in October 2009, the facility is located beside the River Seine, a major advantage for manufacturers opting for green transportation of their waste. European leader in paper and board The production of reusable paper and board sourced from our materials recovery facilities and trading activities have made us the leading European operator, with 4.7 million metric tons sold in 2009. While about 5% less than in 2008, the ﬁgure reﬂects an improvement from the historic low for the sector, reached at the start of 2009.30 Veolia Environmental Services 20]]></raw>
		<basicChars><![CDATA[Recovery: recycled materials, renewable energy sources /Raw materials The new generation of recyclingBetter sorting for more recycling: Veolia Environmental Services’ innovation and infrastructure policy is a response to changes in society, public policy orientations and the expectations of industrial companies. The policy applies to all types of waste sources, and we now have major new facilities for resource recovery from source-separated waste, non-hazardous industrial waste, and waste electrical and electronic equipment.A coherent policy Veolia Environmental Services’ selective investments in sorting and recycling reﬂect a strategy based on resource recovery from waste that is consistent with the national and local policies of major countries. In Germany, the leading country in the ﬁeld, we have partnered with the “dual” system, which is the equivalent of the French take-back organizations for recycling packaging materials. In the United Kingdom, infrastructure designed, ﬁnanced and operated by our company has earned us government recognition and provided tangible achievements that will further our growth. In France, new technology and investments are enabling us to maintain our competitive edge in all aspects of sorting. Source-separated waste collection: raising the bar Two major projects were completed in 2009 and began providing the best materials recovery from source-separated waste. The Nantes Urban Community, with 24 municipalities and 580,000 residents, now has one of France’s largest materials recovery facilities. Designed as an automated production line and equipped with the latest technology, the new facility treats and prepares eight categories of materials for recycling,including four types of plastic, with a capacity of 10 metric tons per hour. Besides its high technical performance, the new facility provides the workers with better working conditions. In a partnership with the primary health insurance fund, the workstations were designed according to ergonomic standards, and noise pollution, air quality and lighting were addressed. Our upgrading of the Le Havre materials recovery facility was based on the same principles, with the same stringent criteria. The unit’s capacity was doubled, to 8 metric tons per hour, and the facility equipped with the latest-generation optical sorting technology. Opened in October 2009, the facility is located beside the River Seine, a major advantage for manufacturers opting for green transportation of their waste. European leader in paper and board The production of reusable paper and board sourced from our materials recovery facilities and trading activities have made us the leading European operator, with 4.7 million metric tons sold in 2009. While about 5% less than in 2008, the ﬁgure reﬂects an improvement from the historic low for the sector, reached at the start of 2009.30 Veolia Environmental Services 20]]></basicChars>
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	<page id="33">
		<raw><![CDATA[Non-hazardous industrial waste: major investments and a proven modelWhen managing non-hazardous industrial waste, Veolia Environmental Services adapts its responses to the collection methods employed in the countries where it operates. In Germany, where we concentrate on recycling, the widespread practice of strictly source-separated waste collection has led us to focus on ﬂexible materials recovery facilities that can handle both industrial waste and recyclable household waste. In France, for the past several years, Veolia Environmental Services has been dealing with the complex problem of mixed-stream, non-hazardous industrial waste, which varies widely in nature, size and composition. Our materials recovery facility in Ludres, near Nancy, went into operation in 2008, and in 2009 achieved a recovery rate above 50% with a nominal capacity of 110,000 metric tons per year. This performance, unrivaled anywhere else in France, is due to a genuine technological leap that combines the most advanced solutions in series and in parallel. Besides calibrated secondary raw materials – ferrous and non-ferrous metals, paper and board, plastics and wood – the unit produces refuse derived fuel, which allows it to exploit a fraction that cannot be recycled as a raw material (see page 40). Due to its advantages, this new industrial model has been applied to other facilities, for example, the one in Nantes, which will be completed in 2010. This latest high-performance materials recovery facility also reﬂects our emphasis on continuous optimization. With the same technical organization as the plant in Ludres, it is even more compact and optimizes the recovery of non-recyclable residual materials. The competitiveness of these new industrial facilities makes them ideal for complementing landﬁlling and incineration.]]></raw>
		<basicChars><![CDATA[Non-hazardous industrial waste: major investments and a proven modelWhen managing non-hazardous industrial waste, Veolia Environmental Services adapts its responses to the collection methods employed in the countries where it operates. In Germany, where we concentrate on recycling, the widespread practice of strictly source-separated waste collection has led us to focus on ﬂexible materials recovery facilities that can handle both industrial waste and recyclable household waste. In France, for the past several years, Veolia Environmental Services has been dealing with the complex problem of mixed-stream, non-hazardous industrial waste, which varies widely in nature, size and composition. Our materials recovery facility in Ludres, near Nancy, went into operation in 2008, and in 2009 achieved a recovery rate above 50% with a nominal capacity of 110,000 metric tons per year. This performance, unrivaled anywhere else in France, is due to a genuine technological leap that combines the most advanced solutions in series and in parallel. Besides calibrated secondary raw materials – ferrous and non-ferrous metals, paper and board, plastics and wood – the unit produces refuse derived fuel, which allows it to exploit a fraction that cannot be recycled as a raw material (see page 40). Due to its advantages, this new industrial model has been applied to other facilities, for example, the one in Nantes, which will be completed in 2010. This latest high-performance materials recovery facility also reﬂects our emphasis on continuous optimization. With the same technical organization as the plant in Ludres, it is even more compact and optimizes the recovery of non-recyclable residual materials. The competitiveness of these new industrial facilities makes them ideal for complementing landﬁlling and incineration.]]></basicChars>
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	<page id="34">
		<raw><![CDATA[Recovery: recycled materials, renewable energy sources /FOCUS Recycling for electric carsThe development of electric motors raises the question of what to do with the batteries at end of life. Veolia Environmental Services’ battery processing expert center, which recovers scarce metals, is getting ready to develop solutions for these new car batteries, with a particular focus on recovering the lithium. It has already begun discussions with constructors about partnerships and is awaiting their reply. The new facility demonstrates our company’s capacity to innovate in highly specialized segments and its responsiveness to new challenges.Despite the difficult climate, Veolia Environmental Services was able to maintain its results through its marketing organization and the diversiﬁcation of its outlets. We are respected by our industrial partners in Europe, not only because of our weight on the market but also because we can be depended upon to meet our commitments in supplying major paper manufacturers. By reliably satisfying their need for guaranteed volumes and quality, Veolia Environmental Services in turn beneﬁts from guaranteed outlets for its production. With two offices in Shanghai and Singapore, we also ensure outlets in the Asian market, and therefore were capable of responding when demand in China picked up again at the beginning of the year. An attractive segment 2009 strengthened Veolia Environmental Services’ position in the market’s most attractive segment, recovered superior quality paper, known as medium and high grades. The main sources are production scrap from the printing industry and the still under-harvested office wastepaper baskets. Due to technical changes in the paper industry in Germany, the largest and most modern in Europe, and in China, recovered cellulose ﬁbers (RCF) now account for the vastmajority of our board production. By using RCF, which signiﬁcantly reduces energy consumption and polluting discharges compared with treating virgin material, the paper industry is complying with environmental requirements and becoming more competitive. Veolia Environmental Services has been keeping pace with these changes, and in 2009 received several orders with signiﬁcant tonnages. The importance of transmitting expertise We have succeeded in expanding our access to waste sources and have the industrial expertise to sort and prepare materials, but we also concentrate on enhancing our internal expertise. With the assistance of Campus Veolia Environnement, we have rolled out a major training program targeting the heads of our regional agencies and sales teams for this purpose. It allows the transmission of a wealth of skills and expertise in the activities, technology and expectations of the paper industry, but also on the criteria for assessing the quality of the ﬂows collected. Since 2008, more than 200 people have undergone this training in France, which, especially through e-learning, can be transmitted to other countries.32 Veolia Environmental Services 20]]></raw>
		<basicChars><![CDATA[Recovery: recycled materials, renewable energy sources /FOCUS Recycling for electric carsThe development of electric motors raises the question of what to do with the batteries at end of life. Veolia Environmental Services’ battery processing expert center, which recovers scarce metals, is getting ready to develop solutions for these new car batteries, with a particular focus on recovering the lithium. It has already begun discussions with constructors about partnerships and is awaiting their reply. The new facility demonstrates our company’s capacity to innovate in highly specialized segments and its responsiveness to new challenges.Despite the difficult climate, Veolia Environmental Services was able to maintain its results through its marketing organization and the diversiﬁcation of its outlets. We are respected by our industrial partners in Europe, not only because of our weight on the market but also because we can be depended upon to meet our commitments in supplying major paper manufacturers. By reliably satisfying their need for guaranteed volumes and quality, Veolia Environmental Services in turn beneﬁts from guaranteed outlets for its production. With two offices in Shanghai and Singapore, we also ensure outlets in the Asian market, and therefore were capable of responding when demand in China picked up again at the beginning of the year. An attractive segment 2009 strengthened Veolia Environmental Services’ position in the market’s most attractive segment, recovered superior quality paper, known as medium and high grades. The main sources are production scrap from the printing industry and the still under-harvested office wastepaper baskets. Due to technical changes in the paper industry in Germany, the largest and most modern in Europe, and in China, recovered cellulose ﬁbers (RCF) now account for the vastmajority of our board production. By using RCF, which signiﬁcantly reduces energy consumption and polluting discharges compared with treating virgin material, the paper industry is complying with environmental requirements and becoming more competitive. Veolia Environmental Services has been keeping pace with these changes, and in 2009 received several orders with signiﬁcant tonnages. The importance of transmitting expertise We have succeeded in expanding our access to waste sources and have the industrial expertise to sort and prepare materials, but we also concentrate on enhancing our internal expertise. With the assistance of Campus Veolia Environnement, we have rolled out a major training program targeting the heads of our regional agencies and sales teams for this purpose. It allows the transmission of a wealth of skills and expertise in the activities, technology and expectations of the paper industry, but also on the criteria for assessing the quality of the ﬂows collected. Since 2008, more than 200 people have undergone this training in France, which, especially through e-learning, can be transmitted to other countries.32 Veolia Environmental Services 20]]></basicChars>
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	<page id="35">
		<raw><![CDATA[WEEE: increased response capacity Veolia Environmental Services partners with organizations managing consumer waste electrical and electronic waste, and renewed its contracts in 2009. We have conﬁrmed our role in driving the development of solutions for collection and materials recovery in an area in which we have been operating for over 15 years. In France, at the Rousset site, near Aix-en-Provence, a new industrial facility for automated processing of small home appliances, similar to the ones set up in Gonesse and Angers, has extended our coverage of the country, along with our facilities in Montpellier and a new unit in Saint-Priest, in the Rhône-Alpes region. Our Angers facility – the only one in France offering materials recovery from all categories of WEEE – is extremely efficient. Its materials recovery rates exceed the regulatory requirements, so that it will be in an excellent position when the national and European targets are re-evaluated. Its large refrigeration appliance stream, the biggest in France, saw its inbound volumes reach maximum capacity in 2009.www.courtcircuit.com, the benchmark solutionSince 2005, when the European directive on electrical and electronic equipment was transposed into French law, “historic waste,” on the market before August 13, 2005, has been distinguished from “new waste,” put on the market since then. Treatment of the ﬁrst type is the responsibility of the owners, while new-waste treatment must be arranged by the manufacturers or whoever marketed the equipment. CourtCircuit provides an integrated response to these obligations. Pick-up requests, with a description of the materials, are sent on-line at www.courtcircuit.com. The products are tracked throughout the logistics and treatment chain, and the tracking record is used to establish the producer’s or owner’s bill based on the origin of the products and the date they were put on the market. As simple and transparent as an individual service, CourtCircuit has the advantage of being competitive because the cost of the various steps is shared.]]></raw>
		<basicChars><![CDATA[WEEE: increased response capacity Veolia Environmental Services partners with organizations managing consumer waste electrical and electronic waste, and renewed its contracts in 2009. We have conﬁrmed our role in driving the development of solutions for collection and materials recovery in an area in which we have been operating for over 15 years. In France, at the Rousset site, near Aix-en-Provence, a new industrial facility for automated processing of small home appliances, similar to the ones set up in Gonesse and Angers, has extended our coverage of the country, along with our facilities in Montpellier and a new unit in Saint-Priest, in the Rhone-Alpes region. Our Angers facility – the only one in France offering materials recovery from all categories of WEEE – is extremely efficient. Its materials recovery rates exceed the regulatory requirements, so that it will be in an excellent position when the national and European targets are re-evaluated. Its large refrigeration appliance stream, the biggest in France, saw its inbound volumes reach maximum capacity in 2009.www.courtcircuit.com, the benchmark solutionSince 2005, when the European directive on electrical and electronic equipment was transposed into French law, “historic waste,” on the market before August 13, 2005, has been distinguished from “new waste,” put on the market since then. Treatment of the ﬁrst type is the responsibility of the owners, while new-waste treatment must be arranged by the manufacturers or whoever marketed the equipment. CourtCircuit provides an integrated response to these obligations. Pick-up requests, with a description of the materials, are sent on-line at www.courtcircuit.com. The products are tracked throughout the logistics and treatment chain, and the tracking record is used to establish the producer’s or owner’s bill based on the origin of the products and the date they were put on the market. As simple and transparent as an individual service, CourtCircuit has the advantage of being competitive because the cost of the various steps is shared.]]></basicChars>
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	<page id="36">
		<raw><![CDATA[Recovery: recycled materials, renewable energy sources /INNOVATION Packaging: Veolia Environmental Services urges efficiency and acts accordinglyA variety of plastic materials are used in packaging and the result is a mixed waste source. The capacity to separate diﬀerent polymer resins in the waste adds value in recovery. With its patented TSA2 process, deployed at its materials recovery facility for source-separated waste in Châteaubernard, near Cognac, Veolia Environmental Services is not only using an innovative process that increases productivity by almost 20%, but has also demonstrated its capacity to separate several plastic resins at a single facility. Thus, it has acted ahead of a possible, and desirable, amendment to the rules on source separation, which is crucial to increase recycling rates. In Germany, Veolia Environmental Services has stepped into the front line, along with its trade association, and is urging that source-separated waste collection be applied to “recyclables,” and that the nationally transposed EU directive, which sets a 50% recycling target for packaging by 2020, take into account the 70% recycling rate already achieved in the country. By advocating for a stronger role for Germany as a driver of recycling, we are also aﬃrming our own intentions in a national market where we are a major player.A ﬁrst for professional WEEE Veolia Environmental Services also brings new solutions to the management of professional WEEE. We have had a presence in this market through individual contracts with major industrial players, but now we have joined with the officially approved take-back organization EcoLogic to build the ﬁrst joint management service for professional WEEE in France. The new service, called CourtCircuit, applies to category 3 products – IT and telecommunications equipment – and provides the logistic and industrial expertise of Veolia Environmental Services and EcoLogic’s expertise in managing ﬁnancial and information ﬂows. CourtCircuit is an integrated service with the highest guarantees, enabling manufacturers or owners of this type of equipment to fulﬁll their regulatory obligations when it reaches end of life, with no organizational or management pressures (see box on page 33). For the manufacturers, CourtCircuit means the added value of an efficient service available to their customers. The new “Pack D3E” that Veolia Environmental Services, again with EcoLogic, has introduced, primarily targeting small and medium companies and the self-employed , is further evidence of commitment to better management of WEEE ﬂows.34 Veolia Environmental Services 20]]></raw>
		<basicChars><![CDATA[Recovery: recycled materials, renewable energy sources /INNOVATION Packaging: Veolia Environmental Services urges efficiency and acts accordinglyA variety of plastic materials are used in packaging and the result is a mixed waste source. The capacity to separate diﬀerent polymer resins in the waste adds value in recovery. With its patented TSA2 process, deployed at its materials recovery facility for source-separated waste in Chateaubernard, near Cognac, Veolia Environmental Services is not only using an innovative process that increases productivity by almost 20%, but has also demonstrated its capacity to separate several plastic resins at a single facility. Thus, it has acted ahead of a possible, and desirable, amendment to the rules on source separation, which is crucial to increase recycling rates. In Germany, Veolia Environmental Services has stepped into the front line, along with its trade association, and is urging that source-separated waste collection be applied to “recyclables,” and that the nationally transposed EU directive, which sets a 50% recycling target for packaging by 2020, take into account the 70% recycling rate already achieved in the country. By advocating for a stronger role for Germany as a driver of recycling, we are also aﬃrming our own intentions in a national market where we are a major player.A ﬁrst for professional WEEE Veolia Environmental Services also brings new solutions to the management of professional WEEE. We have had a presence in this market through individual contracts with major industrial players, but now we have joined with the officially approved take-back organization EcoLogic to build the ﬁrst joint management service for professional WEEE in France. The new service, called CourtCircuit, applies to category 3 products – IT and telecommunications equipment – and provides the logistic and industrial expertise of Veolia Environmental Services and EcoLogic’s expertise in managing ﬁnancial and information ﬂows. CourtCircuit is an integrated service with the highest guarantees, enabling manufacturers or owners of this type of equipment to fulﬁll their regulatory obligations when it reaches end of life, with no organizational or management pressures (see box on page 33). For the manufacturers, CourtCircuit means the added value of an efficient service available to their customers. The new “Pack D3E” that Veolia Environmental Services, again with EcoLogic, has introduced, primarily targeting small and medium companies and the self-employed , is further evidence of commitment to better management of WEEE ﬂows.34 Veolia Environmental Services 20]]></basicChars>
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	<page id="37">
		<raw><![CDATA[Technical plastics in WEEEVeolia Environmental Services already has a competitive lead in the recovery of plastics from dismantled screens and small home appliances. This is an exclusive process that is effective regardless of the materials’ color, but that can only be used on non-shredded parts. With help from the corporate Research and Innovation Department, we now have something else in mind: we want to perform the same operation on a fully automated line with a continuous ﬂow of fragments of mixed materials. The process, which should be operational in 2010, will not only make it possible to identify the original material, but also determine whether it contains any of the many minerals and additives that can make the materials incompatible or unsuitable for recycling because they do not comply with regulations and the speciﬁcations of plastics manufacturers. The new process offers a highly competitive waste solution with a potential value commensurate with the complexity of the treatment required.]]></raw>
		<basicChars><![CDATA[Technical plastics in WEEEVeolia Environmental Services already has a competitive lead in the recovery of plastics from dismantled screens and small home appliances. This is an exclusive process that is effective regardless of the materials’ color, but that can only be used on non-shredded parts. With help from the corporate Research and Innovation Department, we now have something else in mind: we want to perform the same operation on a fully automated line with a continuous ﬂow of fragments of mixed materials. The process, which should be operational in 2010, will not only make it possible to identify the original material, but also determine whether it contains any of the many minerals and additives that can make the materials incompatible or unsuitable for recycling because they do not comply with regulations and the speciﬁcations of plastics manufacturers. The new process offers a highly competitive waste solution with a potential value commensurate with the complexity of the treatment required.]]></basicChars>
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	<page id="38">
		<raw><![CDATA[Recovery: recycled materials, renewable energy sources /Energy The era of alternativesTo ﬁnd alternatives to fossil fuel, all avenues and all types of waste must be explored. For Veolia Environmental Services, this approach is a logical and often complementary consequence of its developments in support of recycling. With our capacity to innovate, we are positioned in the ﬁelds of bioenergy and refuse derived fuel.Biodiesel: a ﬁrst in France After 18 months of work on Veolia Environmental Services’ Limay site, near Paris, the biodiesel production plant went into operation in the summer of 2009, marking the culmination of a project that is exemplary in more than one respect. It opens the way to production of a second-generation biofuel, in other words, a biofuel that does not compete with food crops. The new €22 million plant, the ﬁrst of its type in France, will treat spent cooking oil – which previously had no value-added outlets in the country – for recycling. This will increase collection of a polluting waste that must necessarily, and by regulation, be sent for appropriate processing. The ﬁrst production line to go into operation has a capacity of 45,000 metric tons. With the current French regulations permitting 30% blends for captive ﬂeets, up to 150,000 metric tons of biofuel can be produced. The project’s environmental beneﬁts also go up accordingly: 85% fewer greenhouse emissions than fossil fuel.Industrial ecology The project is innovative in deploying an industrial process that is also beneﬁcial to the environment. The site will also house our main unit for treating hazardous wastes, thereby applying the principle of industrial ecology. All the new site’s energy needs will be met with byproduct energy recovered from hazardous waste treatment, so there will be no need for any use of fossil fuel, nor any production of fossil fuel emissions. Besides the advantages of on-site energy exchange, the project creates excellent synergy with two other activities: collection of the fatty waste to supply the plant, and the use of the biodiesel by the vehicle ﬂeets of the waste management and transportation divisions. Lastly, the plant can be supplied and the fuel shipped from the Limay Porcheville harbor using river transportation. Partners for a virtuous circle France lags far behind neighboring Germany and Spain in collecting spent cooking oil. Only 35,000 metric tons are collected of the estimated 180,000 metric tons produced. In this respect, the Limay plant’s commissioning will also put in place a virtuous circle that brings together everybody concerned in the production and consumption of virgin36 Veolia Environmental Services 20]]></raw>
		<basicChars><![CDATA[Recovery: recycled materials, renewable energy sources /Energy The era of alternativesTo ﬁnd alternatives to fossil fuel, all avenues and all types of waste must be explored. For Veolia Environmental Services, this approach is a logical and often complementary consequence of its developments in support of recycling. With our capacity to innovate, we are positioned in the ﬁelds of bioenergy and refuse derived fuel.Biodiesel: a ﬁrst in France After 18 months of work on Veolia Environmental Services’ Limay site, near Paris, the biodiesel production plant went into operation in the summer of 2009, marking the culmination of a project that is exemplary in more than one respect. It opens the way to production of a second-generation biofuel, in other words, a biofuel that does not compete with food crops. The new €22 million plant, the ﬁrst of its type in France, will treat spent cooking oil – which previously had no value-added outlets in the country – for recycling. This will increase collection of a polluting waste that must necessarily, and by regulation, be sent for appropriate processing. The ﬁrst production line to go into operation has a capacity of 45,000 metric tons. With the current French regulations permitting 30% blends for captive ﬂeets, up to 150,000 metric tons of biofuel can be produced. The project’s environmental beneﬁts also go up accordingly: 85% fewer greenhouse emissions than fossil fuel.Industrial ecology The project is innovative in deploying an industrial process that is also beneﬁcial to the environment. The site will also house our main unit for treating hazardous wastes, thereby applying the principle of industrial ecology. All the new site’s energy needs will be met with byproduct energy recovered from hazardous waste treatment, so there will be no need for any use of fossil fuel, nor any production of fossil fuel emissions. Besides the advantages of on-site energy exchange, the project creates excellent synergy with two other activities: collection of the fatty waste to supply the plant, and the use of the biodiesel by the vehicle ﬂeets of the waste management and transportation divisions. Lastly, the plant can be supplied and the fuel shipped from the Limay Porcheville harbor using river transportation. Partners for a virtuous circle France lags far behind neighboring Germany and Spain in collecting spent cooking oil. Only 35,000 metric tons are collected of the estimated 180,000 metric tons produced. In this respect, the Limay plant’s commissioning will also put in place a virtuous circle that brings together everybody concerned in the production and consumption of virgin36 Veolia Environmental Services 20]]></basicChars>
	</page>
	<page id="39">
		<raw><![CDATA[oil. Like Lesieur (French oil and dressings Company), MacDonald’s and the emblematic Brasserie Lipp in Paris, which were among the project’s ﬁrst partners, more than 20,000 manufacturing companies, restaurants and municipalities already count on Veolia Environmental Services to collect their spent cooking oil. Biomethane fuel, a ﬁrst in France Non-hazardous waste landﬁll management is undergoing an industrial transformation, and Veolia Environmental Services is one of the principal contributors. Our two goals here are to better capture the biogas naturally produced when organic waste decomposes, in order to reduce the greenhouse gas emitted, and to better exploit the potential of the biogas for renewable energy. Veolia Environmental Services is using bioengineering and sophisticated process control to turn landﬁlls into energy generators by using the landﬁll gas to produce electricity and heat, but also a higher-added-value biofuel. In 2009, a new era opened in France at the Claye-Souilly landﬁll site, with commissioning of the ﬁrst French unit producing biomethane fuel from landﬁll gas. The industrial demonstrator, ﬁnanced by our company with fundingAlgae, for third-generation biodieselVeolia Environmental Services is producing the ﬁrst second-generation biodiesel ever to be made in France, at its Limay facility, and is already paving the way to the third generation in a partnership with Ifremer, the French research institute for the exploitation of the sea. The project, which is called Safeoil and has been approved by the Mer Bretagne economic competitiveness cluster, involves the creation of an industrial demonstrator for producing biodiesel from marine micro-algae cultivated in outdoor pools. An important feature of the project is that no raw materials or farmland will be needed. Species will be selected for the amount and quality of the oil they produce, which can represent up to 70% of their biomass.]]></raw>
		<basicChars><![CDATA[oil. Like Lesieur (French oil and dressings Company), MacDonald’s and the emblematic Brasserie Lipp in Paris, which were among the project’s ﬁrst partners, more than 20,000 manufacturing companies, restaurants and municipalities already count on Veolia Environmental Services to collect their spent cooking oil. Biomethane fuel, a ﬁrst in France Non-hazardous waste landﬁll management is undergoing an industrial transformation, and Veolia Environmental Services is one of the principal contributors. Our two goals here are to better capture the biogas naturally produced when organic waste decomposes, in order to reduce the greenhouse gas emitted, and to better exploit the potential of the biogas for renewable energy. Veolia Environmental Services is using bioengineering and sophisticated process control to turn landﬁlls into energy generators by using the landﬁll gas to produce electricity and heat, but also a higher-added-value biofuel. In 2009, a new era opened in France at the Claye-Souilly landﬁll site, with commissioning of the ﬁrst French unit producing biomethane fuel from landﬁll gas. The industrial demonstrator, ﬁnanced by our company with fundingAlgae, for third-generation biodieselVeolia Environmental Services is producing the ﬁrst second-generation biodiesel ever to be made in France, at its Limay facility, and is already paving the way to the third generation in a partnership with Ifremer, the French research institute for the exploitation of the sea. The project, which is called Safeoil and has been approved by the Mer Bretagne economic competitiveness cluster, involves the creation of an industrial demonstrator for producing biodiesel from marine micro-algae cultivated in outdoor pools. An important feature of the project is that no raw materials or farmland will be needed. Species will be selected for the amount and quality of the oil they produce, which can represent up to 70% of their biomass.]]></basicChars>
	</page>
	<page id="40">
		<raw><![CDATA[Recovery: recycled materials, renewable energy sources /INNOVATION Veolia Environmental Services and Total innovate in the re-reﬁning of motor oilVeolia Environmental Services and Total have joined forces in a major project that can be described as technical innovation, social and economic development, and the synergy of two types of industrial expertise. The facility, which will be located in Gonfreville-l’Orcher within the Port of Le Havre, will employ a new process to increase the rate of re-reﬁning used motor oil to 80%. There are currently not enough facilities for re-reﬁning this waste in France or even in Europe, and the project will add capacity of 120,000 metric tons. It represents an investment of €55 million and will contribute substantially to the vitality of Le Havre’s industrial fabric and bolster the European position in the production of new and re-reﬁned oils. Construction of the facility and infrastructure will begin in 2010. The site boasts multimodal service, so shipments may be by sea, river or rail.from ADEME*, has a production capacity of 60 cubic meters per hour, enough to power 210 light vehicles per year over an average distance of 30,000 kilometers. Biomethane fuel emits 140 grams of CO2 less per kilometer traveled than a diesel motor. The unit is already producing enough of this fuel to power eight light vehicles and a household waste collection vehicle with a compressed natural gas engine. Biomethane fuel in the United States Biomethane can also be injected into the public natural gas grid or into an industrial network. In the United States, Veolia Environmental Services operates several landﬁlls where the landﬁll gas is transformed into puriﬁed methane. This is the case at the Greentree Landﬁll in Pennsylvania, which is one of the biggest such sites in the country and received the “Project of the Year” award in 2008 from the US Environmental Protection Agency (EPA). The methane produced feeds a power plant and provides enough energy to meet the equivalent electricity needs of 45,000 homes. In 2009, the landﬁll’s biomethane production capacity was increased substantially. The new project, carried out in a partnership with Beacon, meets the objectives of the federal government forthe promotion of renewable energy sources and comes in anticipation of measures being examined by Congress that may encourage the use of such sources. Biomethane injection into the public natural gas grid, a practice in several European countries, is likely to be tested soon in France, with the favorable opinion that was handed down in 2008 by AFSSET (the French Agency for Environmental and Occupational Health and Safety). It is also likely to be tried out in the United Kingdom.* French Environment and Energy Management Agency.38 Veolia Environmental Services 20]]></raw>
		<basicChars><![CDATA[Recovery: recycled materials, renewable energy sources /INNOVATION Veolia Environmental Services and Total innovate in the re-reﬁning of motor oilVeolia Environmental Services and Total have joined forces in a major project that can be described as technical innovation, social and economic development, and the synergy of two types of industrial expertise. The facility, which will be located in Gonfreville-l’Orcher within the Port of Le Havre, will employ a new process to increase the rate of re-reﬁning used motor oil to 80%. There are currently not enough facilities for re-reﬁning this waste in France or even in Europe, and the project will add capacity of 120,000 metric tons. It represents an investment of €55 million and will contribute substantially to the vitality of Le Havre’s industrial fabric and bolster the European position in the production of new and re-reﬁned oils. Construction of the facility and infrastructure will begin in 2010. The site boasts multimodal service, so shipments may be by sea, river or rail.from ADEME*, has a production capacity of 60 cubic meters per hour, enough to power 210 light vehicles per year over an average distance of 30,000 kilometers. Biomethane fuel emits 140 grams of CO2 less per kilometer traveled than a diesel motor. The unit is already producing enough of this fuel to power eight light vehicles and a household waste collection vehicle with a compressed natural gas engine. Biomethane fuel in the United States Biomethane can also be injected into the public natural gas grid or into an industrial network. In the United States, Veolia Environmental Services operates several landﬁlls where the landﬁll gas is transformed into puriﬁed methane. This is the case at the Greentree Landﬁll in Pennsylvania, which is one of the biggest such sites in the country and received the “Project of the Year” award in 2008 from the US Environmental Protection Agency (EPA). The methane produced feeds a power plant and provides enough energy to meet the equivalent electricity needs of 45,000 homes. In 2009, the landﬁll’s biomethane production capacity was increased substantially. The new project, carried out in a partnership with Beacon, meets the objectives of the federal government forthe promotion of renewable energy sources and comes in anticipation of measures being examined by Congress that may encourage the use of such sources. Biomethane injection into the public natural gas grid, a practice in several European countries, is likely to be tested soon in France, with the favorable opinion that was handed down in 2008 by AFSSET (the French Agency for Environmental and Occupational Health and Safety). It is also likely to be tried out in the United Kingdom.* French Environment and Energy Management Agency.38 Veolia Environmental Services 20]]></basicChars>
	</page>
	<page id="41">
		<raw><![CDATA[From biogas to biomethaneRaw biogas is 45% methane, and biomethane is obtained by purifying biogas. The industrial demonstrator at Claye-Souilly was designed to evaluate the eﬃciency of separating carbon dioxide and nitrogen, which represent 50% of raw biogas. Several separation techniques have been tested (e.g., membrane and absorption). The resulting biomethane has the same composition as natural gas and is compressed at 300 bar for use as a fuel to replace natural gas.Capture better to produce moreUpstream of the new solutions in resource recovery that it is developing, Veolia Environmental Services’ program to optimize the operating conditions at its landﬁlls continues. Methacontrol®, a process developed with Veolia Environnement’s Research and Innovation Department and patented by our company, ensures environmental safety and productivity by improving the biogas capture rate and increasing the amount of biogas produced. With automated management of the collection networks, guided by a regulation algorithm, the process optimizes biogas collection while maintaining the waste mass under optimal production conditions. Tested under real conditions at the Bouqueval site in France, the process increased the amount of biogas captured by 40%, lending support for the industrialization of Methacontrol®, which has already begun.]]></raw>
		<basicChars><![CDATA[From biogas to biomethaneRaw biogas is 45% methane, and biomethane is obtained by purifying biogas. The industrial demonstrator at Claye-Souilly was designed to evaluate the eﬃciency of separating carbon dioxide and nitrogen, which represent 50% of raw biogas. Several separation techniques have been tested (e.g., membrane and absorption). The resulting biomethane has the same composition as natural gas and is compressed at 300 bar for use as a fuel to replace natural gas.Capture better to produce moreUpstream of the new solutions in resource recovery that it is developing, Veolia Environmental Services’ program to optimize the operating conditions at its landﬁlls continues. Methacontrol®, a process developed with Veolia Environnement’s Research and Innovation Department and patented by our company, ensures environmental safety and productivity by improving the biogas capture rate and increasing the amount of biogas produced. With automated management of the collection networks, guided by a regulation algorithm, the process optimizes biogas collection while maintaining the waste mass under optimal production conditions. Tested under real conditions at the Bouqueval site in France, the process increased the amount of biogas captured by 40%, lending support for the industrialization of Methacontrol®, which has already begun.]]></basicChars>
	</page>
	<page id="42">
		<raw><![CDATA[Recovery: recycled materials, renewable energy /RDF: Industrial solutions for refuse derived fuelRefuse derived fuel is an alternative energy resource that helps reduce the amount of waste sent to landﬁll as well as greenhouse gas emissions. Veolia Environmental Services has introduced new industrial solutions for RDF and continues to invest in a ﬁeld that is being encouraged by the price of energy and the growth of the carbon market.Technical and economic challenges Refuse derived fuel emerged because of the need for alternatives to incineration and the energy potential of the residue from various types of waste: plastic, wood, paper and board. Conversion into RDF complements the recycling processes and saves fossil fuel energy, reduces the amounts of waste sent to landﬁll and decreases greenhouse gas emissions because of the high proportion of biomass it contains (up to 60%). While RDF can be produced from single-waste ﬂows, particularly of plastic materials, the real technical and economic challenge lies in preparing homogeneous, calibrated fuel products from mixed waste. These products have to correspond exactly to the speciﬁcations of users, which are industrial production sites and thermal power plants authorized to use this type of fuel. In Germany, Veolia Environmental Services is the leader in RDF, which has gained considerable ground with the ban on landﬁlling organic waste and waste of high caloriﬁc value. Dedicated combustion plants are a major source of demand. Veolia Environmental Services primarily produces two categories of RDF, for use in thermal power plantsand in cement kilns. From a waste source considered of negative value, the highest quality RDF can now produce value by being sold. Flexible tools and new outlets In France, Veolia Environmental Services is undergoing signiﬁcant industrial expansion in the expectation of rising demand and higher energy prices. 2009 saw the inauguration of its high-performance materials recovery facility in Ludres, which had been in operation since 2008, and the commissioning of its brand new unit in Nantes. Dedicated to sorting mixed-stream, non-hazardous industrial waste, the two facilities illustrate the ideal ﬁt between materials recycling and RDF production. The overall recovery rate is above 50%, a level never before achieved in France with this type of waste. Other projects are under preparation to capitalize on this experience. The diversiﬁcation of outlets for a single industrial facility is key to adapting to the needs of the market, and is contributing to the growth of a new energy activity in which Veolia Environmental Services is investing heavily.40 Veolia Environmental Services 20]]></raw>
		<basicChars><![CDATA[Recovery: recycled materials, renewable energy /RDF: Industrial solutions for refuse derived fuelRefuse derived fuel is an alternative energy resource that helps reduce the amount of waste sent to landﬁll as well as greenhouse gas emissions. Veolia Environmental Services has introduced new industrial solutions for RDF and continues to invest in a ﬁeld that is being encouraged by the price of energy and the growth of the carbon market.Technical and economic challenges Refuse derived fuel emerged because of the need for alternatives to incineration and the energy potential of the residue from various types of waste: plastic, wood, paper and board. Conversion into RDF complements the recycling processes and saves fossil fuel energy, reduces the amounts of waste sent to landﬁll and decreases greenhouse gas emissions because of the high proportion of biomass it contains (up to 60%). While RDF can be produced from single-waste ﬂows, particularly of plastic materials, the real technical and economic challenge lies in preparing homogeneous, calibrated fuel products from mixed waste. These products have to correspond exactly to the speciﬁcations of users, which are industrial production sites and thermal power plants authorized to use this type of fuel. In Germany, Veolia Environmental Services is the leader in RDF, which has gained considerable ground with the ban on landﬁlling organic waste and waste of high caloriﬁc value. Dedicated combustion plants are a major source of demand. Veolia Environmental Services primarily produces two categories of RDF, for use in thermal power plantsand in cement kilns. From a waste source considered of negative value, the highest quality RDF can now produce value by being sold. Flexible tools and new outlets In France, Veolia Environmental Services is undergoing signiﬁcant industrial expansion in the expectation of rising demand and higher energy prices. 2009 saw the inauguration of its high-performance materials recovery facility in Ludres, which had been in operation since 2008, and the commissioning of its brand new unit in Nantes. Dedicated to sorting mixed-stream, non-hazardous industrial waste, the two facilities illustrate the ideal ﬁt between materials recycling and RDF production. The overall recovery rate is above 50%, a level never before achieved in France with this type of waste. Other projects are under preparation to capitalize on this experience. The diversiﬁcation of outlets for a single industrial facility is key to adapting to the needs of the market, and is contributing to the growth of a new energy activity in which Veolia Environmental Services is investing heavily.40 Veolia Environmental Services 20]]></basicChars>
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	<page id="43">
		<raw><![CDATA[RFD: A new industrial modelCaloriﬁc value, the right size of granule, strictly controlled residual chlorine content – in Ludres and Nantes, the technology deployed by Veolia Environmental Services to produce RDF, along with its ﬂexible processes, enable it to meet the exact speciﬁcations of manufacturers, with treatment capacities high enough to enable the two units to serve their respective regions.]]></raw>
		<basicChars><![CDATA[RFD: A new industrial modelCaloriﬁc value, the right size of granule, strictly controlled residual chlorine content – in Ludres and Nantes, the technology deployed by Veolia Environmental Services to produce RDF, along with its ﬂexible processes, enable it to meet the exact speciﬁcations of manufacturers, with treatment capacities high enough to enable the two units to serve their respective regions.]]></basicChars>
	</page>
	<page id="44">
		<raw><![CDATA[42 Veolia Environmental Services 20]]></raw>
		<basicChars><![CDATA[42 Veolia Environmental Services 20]]></basicChars>
	</page>
	<page id="45">
		<raw><![CDATA[Our responsibility]]></raw>
		<basicChars><![CDATA[Our responsibility]]></basicChars>
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	<page id="46">
		<raw><![CDATA[Social and environmental responsibility /The values and strengths of diversityDiversity creates value for a company, in terms of a wealth of human experience and expertise. In its internal policy and external relations alike, Veolia Environmental Services is supportive of changing practices and all aspects of diversity.Renewed commitment Diversity is a reality that is inseparable from the complementary nature of Veolia Environmental Services’ business activities, which in France alone include representatives of 103 nationalities. In addition to respect for the 18 criteria of non-discrimination deﬁned by law, our company’s diversity policy corresponds to a long-established ethic and complies with our industrial and commercial challenges. Respect for differences, equal opportunity in the areas of recruitment, access to training and career development, and the partnership policy implemented with actors in social integration through employment are all expressions of our company’s social responsibility. Commitment to these principles, which are key factors in cohesiveness and performance, was renewed in 2009 when Veolia Environmental Services signed the Diversity Charter. This sets out clearly our commitment to combating discrimination, working toward diversity and generating awareness of these measures among all employees. A certiﬁcation approach To take this commitment one step further, a diversity certiﬁcation approach was initiated in France. It was ﬁrstapplied within the area of solid waste management activities, but is scheduled to be rolled out more extensively. This approach aims to make Veolia Environmental Services’ policy more visible to potential recruits, clients and suppliers. Through an audit performed by Afnor Certiﬁcation and the deﬁnition of an action plan, it will also allow us to review all our internal procedures in each step of human resources management, from publishing applicant submissions to career management. The approach also includes various channels used to communicate and promote awareness among employees about the diversity policy and encourage best practices. Lastly, purchasing and calls for tenders are involved in this policy, which stipulates a contractual commitment by suppliers to combat discrimination and promote diversity. Daily management The formal approach that structures the diversity policy and assesses its effects within a continuous improvement plan has to be translated into day-to-day management and dissemination of a culture of tolerance and cooperation. As well as work on providing a formal structure for procedures and their improvement, comprehensive training44 Veolia Environmental Services 20]]></raw>
		<basicChars><![CDATA[Social and environmental responsibility /The values and strengths of diversityDiversity creates value for a company, in terms of a wealth of human experience and expertise. In its internal policy and external relations alike, Veolia Environmental Services is supportive of changing practices and all aspects of diversity.Renewed commitment Diversity is a reality that is inseparable from the complementary nature of Veolia Environmental Services’ business activities, which in France alone include representatives of 103 nationalities. In addition to respect for the 18 criteria of non-discrimination deﬁned by law, our company’s diversity policy corresponds to a long-established ethic and complies with our industrial and commercial challenges. Respect for differences, equal opportunity in the areas of recruitment, access to training and career development, and the partnership policy implemented with actors in social integration through employment are all expressions of our company’s social responsibility. Commitment to these principles, which are key factors in cohesiveness and performance, was renewed in 2009 when Veolia Environmental Services signed the Diversity Charter. This sets out clearly our commitment to combating discrimination, working toward diversity and generating awareness of these measures among all employees. A certiﬁcation approach To take this commitment one step further, a diversity certiﬁcation approach was initiated in France. It was ﬁrstapplied within the area of solid waste management activities, but is scheduled to be rolled out more extensively. This approach aims to make Veolia Environmental Services’ policy more visible to potential recruits, clients and suppliers. Through an audit performed by Afnor Certiﬁcation and the deﬁnition of an action plan, it will also allow us to review all our internal procedures in each step of human resources management, from publishing applicant submissions to career management. The approach also includes various channels used to communicate and promote awareness among employees about the diversity policy and encourage best practices. Lastly, purchasing and calls for tenders are involved in this policy, which stipulates a contractual commitment by suppliers to combat discrimination and promote diversity. Daily management The formal approach that structures the diversity policy and assesses its effects within a continuous improvement plan has to be translated into day-to-day management and dissemination of a culture of tolerance and cooperation. As well as work on providing a formal structure for procedures and their improvement, comprehensive training44 Veolia Environmental Services 20]]></basicChars>
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	<page id="47">
		<raw><![CDATA[Management opportunities for women: The Australian exampleIn an industry traditionally dominated by men, the place of women and their access to managerial positions is a challenge that Veolia Environmental Services takes very seriously. An exemplary program in 2009 in Australia could be adapted for implementation across the division. A detailed analysis of employment of women in the Australian subsidiary highlighted those areas most in need of improvement of gender parity and encouragement for the professional advancement of women and their presence in senior management positions. An action plan based on 21 initiatives was introduced. Focus was in particular placed on improving and harmonizing evaluation procedures and the conduct of personal reviews, along with speciﬁc support programs aimed at removing the most common barriers or inhibitions preventing women’s professional advancement. Just one year after its implementation, several signiﬁcant results have been reported: 37% of promotions in the company involved women, even though they only account for 15% of the workforce, and the number of women in management positions has more than doubled from 5% to 11%. Also, a speciﬁc program targeting high potential women employees has been implemented; its impact will be assessed at the end of 2010.]]></raw>
		<basicChars><![CDATA[Management opportunities for women: The Australian exampleIn an industry traditionally dominated by men, the place of women and their access to managerial positions is a challenge that Veolia Environmental Services takes very seriously. An exemplary program in 2009 in Australia could be adapted for implementation across the division. A detailed analysis of employment of women in the Australian subsidiary highlighted those areas most in need of improvement of gender parity and encouragement for the professional advancement of women and their presence in senior management positions. An action plan based on 21 initiatives was introduced. Focus was in particular placed on improving and harmonizing evaluation procedures and the conduct of personal reviews, along with speciﬁc support programs aimed at removing the most common barriers or inhibitions preventing women’s professional advancement. Just one year after its implementation, several signiﬁcant results have been reported: 37% of promotions in the company involved women, even though they only account for 15% of the workforce, and the number of women in management positions has more than doubled from 5% to 11%. Also, a speciﬁc program targeting high potential women employees has been implemented; its impact will be assessed at the end of 2010.]]></basicChars>
	</page>
	<page id="48">
		<raw><![CDATA[Social and environmental responsibility /FOCUS Veolution: transparency and performanceIn 2009, we continued to roll out Veolution, a tool to manage executive and supervisor employment and expertise. After its introduction in France, Egypt, Israel, Italy and Norway, it was deployed in Australia, the United Kingdom and Switzerland. Additional functions were added to the tool, including succession plans, internal job mobility requests, and crossreferencing speciﬁc expertise with diﬀerent positions. Designed to improve the company’s performance by providing a greater level of visibility and rigor in managing human resources, Veolution is also helping improve the equal treatment of all employees.programs have been introduced. For managers, human resources employees and members of personnel representative bodies, an online or e-learning module has been developed, backed by a printed manual. The aim of the module is to facilitate and improve the management of diversity and the prevention of discrimination. In this respect, the involvement of personnel representative bodies is essential. Closely involved in the diversity policy, they act as the relay of information between human resources and employees, and are in a unique position to make suggestions about how to run and improve action plans. A diversity awareness module has also been included in the induction program followed by workers when they join the company – currently being rolled out in China, too – and in Campus Veolia Environnement courses speciﬁc to the waste management division. Lastly, in the business units, less formal discussions are organized during which everyone has an opportunity to express their concerns and put forward suggestions based on their own personal experience or observation. To ensure this policy is rolled out and takes root at the local level, a network of diversity correspondents has been set up, reporting to regional management. Tasked with relayingthe company’s policy, the correspondents also coordinate and track activity, supervise risk prevention and identify best practices. Objectives for disabled people Our company’s diversity policy is designed as a comprehensive approach, but it also serves as a basis for speciﬁc programs to be developed. The important issue of disabled employees is another of the main priorities on which the policy focuses. As part of this approach, the company has committed to a new agreement with Ageﬁph(1) that will be implemented in all 304 Veolia Environmental Services entities in France, and signed the Charter for Professional Integration of Disabled People, under the aegis of the French Secretary of State for the Family and Solidarity. Several actions undertaken in 2009 will be carried through into 2010. In addition to training for human resources personnel, an awareness program has been rolled out across the entire company, especially targeting region and agency managers.(1) French non-proﬁt organization that helps disabled people ﬁnd employment.46 Veolia Environmental Services 20]]></raw>
		<basicChars><![CDATA[Social and environmental responsibility /FOCUS Veolution: transparency and performanceIn 2009, we continued to roll out Veolution, a tool to manage executive and supervisor employment and expertise. After its introduction in France, Egypt, Israel, Italy and Norway, it was deployed in Australia, the United Kingdom and Switzerland. Additional functions were added to the tool, including succession plans, internal job mobility requests, and crossreferencing speciﬁc expertise with diﬀerent positions. Designed to improve the company’s performance by providing a greater level of visibility and rigor in managing human resources, Veolution is also helping improve the equal treatment of all employees.programs have been introduced. For managers, human resources employees and members of personnel representative bodies, an online or e-learning module has been developed, backed by a printed manual. The aim of the module is to facilitate and improve the management of diversity and the prevention of discrimination. In this respect, the involvement of personnel representative bodies is essential. Closely involved in the diversity policy, they act as the relay of information between human resources and employees, and are in a unique position to make suggestions about how to run and improve action plans. A diversity awareness module has also been included in the induction program followed by workers when they join the company – currently being rolled out in China, too – and in Campus Veolia Environnement courses speciﬁc to the waste management division. Lastly, in the business units, less formal discussions are organized during which everyone has an opportunity to express their concerns and put forward suggestions based on their own personal experience or observation. To ensure this policy is rolled out and takes root at the local level, a network of diversity correspondents has been set up, reporting to regional management. Tasked with relayingthe company’s policy, the correspondents also coordinate and track activity, supervise risk prevention and identify best practices. Objectives for disabled people Our company’s diversity policy is designed as a comprehensive approach, but it also serves as a basis for speciﬁc programs to be developed. The important issue of disabled employees is another of the main priorities on which the policy focuses. As part of this approach, the company has committed to a new agreement with Ageﬁph(1) that will be implemented in all 304 Veolia Environmental Services entities in France, and signed the Charter for Professional Integration of Disabled People, under the aegis of the French Secretary of State for the Family and Solidarity. Several actions undertaken in 2009 will be carried through into 2010. In addition to training for human resources personnel, an awareness program has been rolled out across the entire company, especially targeting region and agency managers.(1) French non-proﬁt organization that helps disabled people ﬁnd employment.46 Veolia Environmental Services 20]]></basicChars>
	</page>
	<page id="49">
		<raw><![CDATA[Breakdown of employeesMen WomenDiversity is part of the DNA of Veolia Environmental Services. Rolling out a diversity policy in our company is a priority, it makes tangible our commitment to equal opportunity and to making our differences one of our strengths.”Denis Gasquet, Chief Executive Oﬃcer, Veolia Environmental Services.Ten examples of actions in FranceIn favor of disabled people:• establishment of a Mission Handicap network of correspondents; • improvement of knowledge of all people involved in the recruitment and integration of disabled people, especially operational managers; • stated commitment to recruit 200 disabled people; • work on retaining disabled employees in the company; • creation and dissemination of internal communication tools; • awareness raising and involvement of personnel representative bodies.83.6%In favor of employees aged 55 and above:16.4%• priority access for employees aged 55 and above to the “Environmental awareness” training module; • design of a “Write down your best practices to pass them on” training module; • improvement of the QHSE and Mission Handicap network’s skills in the areas of ergonomics and job retention of employees aged 55 and above; • introduction of an “Accompany the transition between work and retirement” course for the human resources network.]]></raw>
		<basicChars><![CDATA[Breakdown of employeesMen WomenDiversity is part of the DNA of Veolia Environmental Services. Rolling out a diversity policy in our company is a priority, it makes tangible our commitment to equal opportunity and to making our differences one of our strengths.”Denis Gasquet, Chief Executive Oﬃcer, Veolia Environmental Services.Ten examples of actions in FranceIn favor of disabled people:• establishment of a Mission Handicap network of correspondents; • improvement of knowledge of all people involved in the recruitment and integration of disabled people, especially operational managers; • stated commitment to recruit 200 disabled people; • work on retaining disabled employees in the company; • creation and dissemination of internal communication tools; • awareness raising and involvement of personnel representative bodies.83.6%In favor of employees aged 55 and above:16.4%• priority access for employees aged 55 and above to the “Environmental awareness” training module; • design of a “Write down your best practices to pass them on” training module; • improvement of the QHSE and Mission Handicap network’s skills in the areas of ergonomics and job retention of employees aged 55 and above; • introduction of an “Accompany the transition between work and retirement” course for the human resources network.]]></basicChars>
	</page>
	<page id="50">
		<raw><![CDATA[Social and environmental responsibility /FOCUS Marketing excellenceTo improve sales and marketing, strengthen client relationships and raise employee loyalty, Veolia Environmental Services implemented a Marketing Excellence program in 2009. It is based on improving the organization of marketing assignments, as well as on market segmentation that aims to provide clients with more-targeted responses to their business’s speciﬁc technical and organizational features, and to ensure long-term relationships with them by developing a personalized oﬀer. The sales and marketing function now receives closer management supervision, and beneﬁts from more clearly identiﬁed objectives and areas of expertise. As a result, the role of people working in this area is now better appreciated throughout the company.Additional resources have been put into increasing the number of disabled people in the company, improving their integration, supporting their career path and retaining them in employment. Assistance has also been asked of outside partners, notably the occupational medical services and Sameth(2) to develop a prevention policy and the ergonomic adaptation of workstations. At the same time, Veolia Environmental Services is continuing to work with organizations providing employment for disabled people. We expect to recruit 200 employees with disabilities by the end of 2011 under the agreement signed with Ageﬁph. Agreement for employees aged 55+ In 2009, the company also signed a collective bargaining agreement regarding the employment of people aged over 55. Alongside the action plans that may have been developed within each business unit as allowed by law, Veolia Environmental Services has opted to focus on social dialogue at the company level in order to develop a coherent policy. Improved working conditions and the prevention of arduous or tedious work, career paths and the transition toward retirement are the main focal points for the system,which aims to retain the company’s capital of expertise and create, for the less-qualiﬁed employees, better conditions at the end of their careers. The transmission of knowledge and skills is a prime focus, for which the solution is to develop mentoring schemes backed by a training program to be implemented in 2010. At the same time, the retention of older employees is achieved through several support measures: personal interviews, speciﬁc medical surveillance for operational employees, and preparation toward achieving new qualiﬁcations under which older employees beneﬁt from “reverse mentoring” programs where younger employees help train their elders. Through these various actions, the company encourages mutual recognition between the generations and helps drive diversity.(2) Support services for disabled employee retention.48 Veolia Environmental Services 20]]></raw>
		<basicChars><![CDATA[Social and environmental responsibility /FOCUS Marketing excellenceTo improve sales and marketing, strengthen client relationships and raise employee loyalty, Veolia Environmental Services implemented a Marketing Excellence program in 2009. It is based on improving the organization of marketing assignments, as well as on market segmentation that aims to provide clients with more-targeted responses to their business’s speciﬁc technical and organizational features, and to ensure long-term relationships with them by developing a personalized oﬀer. The sales and marketing function now receives closer management supervision, and beneﬁts from more clearly identiﬁed objectives and areas of expertise. As a result, the role of people working in this area is now better appreciated throughout the company.Additional resources have been put into increasing the number of disabled people in the company, improving their integration, supporting their career path and retaining them in employment. Assistance has also been asked of outside partners, notably the occupational medical services and Sameth(2) to develop a prevention policy and the ergonomic adaptation of workstations. At the same time, Veolia Environmental Services is continuing to work with organizations providing employment for disabled people. We expect to recruit 200 employees with disabilities by the end of 2011 under the agreement signed with Ageﬁph. Agreement for employees aged 55+ In 2009, the company also signed a collective bargaining agreement regarding the employment of people aged over 55. Alongside the action plans that may have been developed within each business unit as allowed by law, Veolia Environmental Services has opted to focus on social dialogue at the company level in order to develop a coherent policy. Improved working conditions and the prevention of arduous or tedious work, career paths and the transition toward retirement are the main focal points for the system,which aims to retain the company’s capital of expertise and create, for the less-qualiﬁed employees, better conditions at the end of their careers. The transmission of knowledge and skills is a prime focus, for which the solution is to develop mentoring schemes backed by a training program to be implemented in 2010. At the same time, the retention of older employees is achieved through several support measures: personal interviews, speciﬁc medical surveillance for operational employees, and preparation toward achieving new qualiﬁcations under which older employees beneﬁt from “reverse mentoring” programs where younger employees help train their elders. Through these various actions, the company encourages mutual recognition between the generations and helps drive diversity.(2) Support services for disabled employee retention.48 Veolia Environmental Services 20]]></basicChars>
	</page>
	<page id="51">
		<raw><![CDATA[Social services within the companyA personal approach is required when providing support for the health, family, housing and economic difficulties that workers sometimes face. At Veolia Environmental Services, we are attentive to these issues and want to ﬁnd solutions. This has led to us introducing, at the regional level in France, a network of social workers assisted by specialist non-proﬁt organizations or private partners. Introduced in 2006 in the Greater Paris region, the initiative is gradually being extended to other regions in France so that qualiﬁed social workers are available in the company’s entities. Interviews are strictly conﬁdential so employees can explain their difficulties and receive help in ﬁlling out forms, carrying out administrative procedures or dealing with welfare organizations. This system also provides an opportunity for employees to express any professional difficulties they may have in regard to the arduous nature of their work or discrimination, two issues about which the company is particularly vigilant.]]></raw>
		<basicChars><![CDATA[Social services within the companyA personal approach is required when providing support for the health, family, housing and economic difficulties that workers sometimes face. At Veolia Environmental Services, we are attentive to these issues and want to ﬁnd solutions. This has led to us introducing, at the regional level in France, a network of social workers assisted by specialist non-proﬁt organizations or private partners. Introduced in 2006 in the Greater Paris region, the initiative is gradually being extended to other regions in France so that qualiﬁed social workers are available in the company’s entities. Interviews are strictly conﬁdential so employees can explain their difficulties and receive help in ﬁlling out forms, carrying out administrative procedures or dealing with welfare organizations. This system also provides an opportunity for employees to express any professional difficulties they may have in regard to the arduous nature of their work or discrimination, two issues about which the company is particularly vigilant.]]></basicChars>
	</page>
	<page id="52">
		<raw><![CDATA[Social and environmental responsibility /Greenhouse gases: acting on all frontsThe environmental balance of industrial and services activities is an essential indicator for assessing their performance. As an international benchmark for waste management, Veolia Environmental Services works continuously to protect the environment and reduce the impact of its own activities.Working to standardize assessment Under the waste management division’s environmental approach, the reduction of greenhouse gases (GHGs) has been a major priority for the past decade. The division is fully backed by Veolia Environnement, which devotes more than 70% of its research programs to combating climate change. Reliable, comprehensible quantiﬁcation of GHGs is an essential ﬁrst step in any continuous improvement plan. In this area, Veolia Environmental Services has actively contributed to compiling a “Quantiﬁcation protocol for GHG emissions from waste management,” coordinated by Enterprises pour l’Environnement, the French partner in the World Business Council for Sustainable Development. This protocol helps standardize the methods used to calculate and consolidate direct, indirect and avoided emissions across all waste management processes: collection, transportation, treatment and recovery. The principle of establishing reporting procedures on common bases is of signiﬁcant importance to Veolia Environmental Services, given its international presence, but also to the entire waste sector, as it is the prerequisite for comparing its performance with other industry sectors.Real-time measuring As part of these objectives, the company continues to focus research and development efforts on developing effective real-time measurement of diffuse landﬁll emissions. This work, for which Veolia Environmental Services is partnering with the leading US operator, Waste Management, has already earned international recognition. It is working toward selecting the best available technology and assessing the economic conditions for its application. Field experiments and the collation of real data provide essential input for adapting and standardizing calculation models. Additionally, Veolia Environmental Services is contributing its expertise to a working group on this topic set up in France by ADEME (the French agency for the environment and energy management) in 2009. Transfer of expertise and carbon credits In developing countries, where the organic fraction of waste is high, landﬁlling is the most widespread form of waste management. Collecting the landﬁll gas holds signiﬁcant potential for reducing GHG emissions. This requires a transfer of technology that is encouraged by the mechanisms developed under the Kyoto Protocol.50 Veolia Environmental Services 20]]></raw>
		<basicChars><![CDATA[Social and environmental responsibility /Greenhouse gases: acting on all frontsThe environmental balance of industrial and services activities is an essential indicator for assessing their performance. As an international benchmark for waste management, Veolia Environmental Services works continuously to protect the environment and reduce the impact of its own activities.Working to standardize assessment Under the waste management division’s environmental approach, the reduction of greenhouse gases (GHGs) has been a major priority for the past decade. The division is fully backed by Veolia Environnement, which devotes more than 70% of its research programs to combating climate change. Reliable, comprehensible quantiﬁcation of GHGs is an essential ﬁrst step in any continuous improvement plan. In this area, Veolia Environmental Services has actively contributed to compiling a “Quantiﬁcation protocol for GHG emissions from waste management,” coordinated by Enterprises pour l’Environnement, the French partner in the World Business Council for Sustainable Development. This protocol helps standardize the methods used to calculate and consolidate direct, indirect and avoided emissions across all waste management processes: collection, transportation, treatment and recovery. The principle of establishing reporting procedures on common bases is of signiﬁcant importance to Veolia Environmental Services, given its international presence, but also to the entire waste sector, as it is the prerequisite for comparing its performance with other industry sectors.Real-time measuring As part of these objectives, the company continues to focus research and development efforts on developing effective real-time measurement of diffuse landﬁll emissions. This work, for which Veolia Environmental Services is partnering with the leading US operator, Waste Management, has already earned international recognition. It is working toward selecting the best available technology and assessing the economic conditions for its application. Field experiments and the collation of real data provide essential input for adapting and standardizing calculation models. Additionally, Veolia Environmental Services is contributing its expertise to a working group on this topic set up in France by ADEME (the French agency for the environment and energy management) in 2009. Transfer of expertise and carbon credits In developing countries, where the organic fraction of waste is high, landﬁlling is the most widespread form of waste management. Collecting the landﬁll gas holds signiﬁcant potential for reducing GHG emissions. This requires a transfer of technology that is encouraged by the mechanisms developed under the Kyoto Protocol.50 Veolia Environmental Services 20]]></basicChars>
	</page>
	<page id="53">
		<raw><![CDATA[Triple certiﬁcation in the United KingdomVeolia Environmental Services has been awarded the triple ISO 9001, ISO 14001 and OHSAS 18001 certiﬁcation for all its 350 sites in the UK. This recognition of the company’s Quality, Health et Safety and Environment approach further consolidates its position in the British market. It also reﬂects the company’s commitment to provide rigorous responses to its clients’ and partners’ expectations, and to contribute to raising standards for environmental and social issues.Improve expertise in Kyoto CMD projectsSince 2001, Veolia Environmental Services has been working to introduce Clean Development Mechanism (CDM) projects, which allows a country and its companies with an emission-reduction or emission-limitation commitment to earn certiﬁed emission reduction (CER) credits by investing in greenhouse gas emission-reduction projects in developing countries and emerging market nations that have also ratiﬁed the Kyoto Protocol. Six projects have been registered by the United Nations, of which three are sites operated by Proactiva* in South America, and some 10 others are under preparation. They mainly consist of programs to install systems to collect and treat or convert landﬁll gas.*Proactiva, joint subsidiary of Veolia Environnement and Fomento de Construcciones y Contratas (FCC).]]></raw>
		<basicChars><![CDATA[Triple certiﬁcation in the United KingdomVeolia Environmental Services has been awarded the triple ISO 9001, ISO 14001 and OHSAS 18001 certiﬁcation for all its 350 sites in the UK. This recognition of the company’s Quality, Health et Safety and Environment approach further consolidates its position in the British market. It also reﬂects the company’s commitment to provide rigorous responses to its clients’ and partners’ expectations, and to contribute to raising standards for environmental and social issues.Improve expertise in Kyoto CMD projectsSince 2001, Veolia Environmental Services has been working to introduce Clean Development Mechanism (CDM) projects, which allows a country and its companies with an emission-reduction or emission-limitation commitment to earn certiﬁed emission reduction (CER) credits by investing in greenhouse gas emission-reduction projects in developing countries and emerging market nations that have also ratiﬁed the Kyoto Protocol. Six projects have been registered by the United Nations, of which three are sites operated by Proactiva* in South America, and some 10 others are under preparation. They mainly consist of programs to install systems to collect and treat or convert landﬁll gas.*Proactiva, joint subsidiary of Veolia Environnement and Fomento de Construcciones y Contratas (FCC).]]></basicChars>
	</page>
	<page id="54">
		<raw><![CDATA[Social and environmental responsibility /FOCUS A White Paper for the waste sectorThe waste sector’s carbon balance is assessed using two indicators: the direct and indirect reduction of GHG emissions, and the increase in emissions avoided. In all its business areas, Veolia Environmental Services provides proof of its eﬀorts and its results in reducing emissions. The development of alternative transfer modes; the use of vehicle ﬂeets operating on biodiesel, which it has started producing; the worldwide improvement of landﬁll gas collection rates using processes patented by the company; and the development of low-energy-consuming solutions are all very signiﬁcant examples. The beneﬁts of recycling and energy recovery are not oﬃcially credited to the waste industry. As a result, they are less well known, even though they are two strategic priorities at Veolia Environmental Services. Together, they result in emissions avoided thanks to the production of alternative energy, raw materials and refuse derived fuel. For this reason, Veolia Environmental Services invested heavily in the preparation of a White Paper on “Waste and Climate Change” published by the International Solid Waste Association (ISWA) in December 2009. Distributed to participants at the Copenhagen Summit, this document aims to boost awareness among decision-makers of the waste sector’s potential to make an essential contribution to the collective and global eﬀort to reduce GHG emissions. This is one of the White Paper’s main messages.Veolia Environmental Services has acquired comprehensive expertise in this area, from project identiﬁcation to trading the credits obtained through certiﬁed emission reductions. In 2008, ﬁve of its projects had already been registered by the UN’s Executive Council. They involved the installation of collection networks and systems for the ﬂaring or recovery of biogas at landﬁlls located in Brazil, Argentina, Mexico and Egypt. In 2009, Veolia Environmental Services obtained registration for a new large-scale project in Colombia, where the recovery of biogas, beyond satisfying the energy needs of the leachate treatment plant, is taking on a new dimension (see opposite). Energy recovery is now systematically stipulated for projects in China, where one of the dozen or so new projects currently under development is located. Its experience in this area lends the company a legitimate position in the carbon trading market. Managing hazardous wastes: a policy in action Veolia Environmental Services is a pioneer in the management of hazardous wastes. In this specialist area, the company is also intent on providing an exemplary contribution to its actions against climate change. By the end of 2009, it had undertaken a detailed carbon assessment52 Veolia Environmental Services 20]]></raw>
		<basicChars><![CDATA[Social and environmental responsibility /FOCUS A White Paper for the waste sectorThe waste sector’s carbon balance is assessed using two indicators: the direct and indirect reduction of GHG emissions, and the increase in emissions avoided. In all its business areas, Veolia Environmental Services provides proof of its eﬀorts and its results in reducing emissions. The development of alternative transfer modes; the use of vehicle ﬂeets operating on biodiesel, which it has started producing; the worldwide improvement of landﬁll gas collection rates using processes patented by the company; and the development of low-energy-consuming solutions are all very signiﬁcant examples. The beneﬁts of recycling and energy recovery are not oﬃcially credited to the waste industry. As a result, they are less well known, even though they are two strategic priorities at Veolia Environmental Services. Together, they result in emissions avoided thanks to the production of alternative energy, raw materials and refuse derived fuel. For this reason, Veolia Environmental Services invested heavily in the preparation of a White Paper on “Waste and Climate Change” published by the International Solid Waste Association (ISWA) in December 2009. Distributed to participants at the Copenhagen Summit, this document aims to boost awareness among decision-makers of the waste sector’s potential to make an essential contribution to the collective and global eﬀort to reduce GHG emissions. This is one of the White Paper’s main messages.Veolia Environmental Services has acquired comprehensive expertise in this area, from project identiﬁcation to trading the credits obtained through certiﬁed emission reductions. In 2008, ﬁve of its projects had already been registered by the UN’s Executive Council. They involved the installation of collection networks and systems for the ﬂaring or recovery of biogas at landﬁlls located in Brazil, Argentina, Mexico and Egypt. In 2009, Veolia Environmental Services obtained registration for a new large-scale project in Colombia, where the recovery of biogas, beyond satisfying the energy needs of the leachate treatment plant, is taking on a new dimension (see opposite). Energy recovery is now systematically stipulated for projects in China, where one of the dozen or so new projects currently under development is located. Its experience in this area lends the company a legitimate position in the carbon trading market. Managing hazardous wastes: a policy in action Veolia Environmental Services is a pioneer in the management of hazardous wastes. In this specialist area, the company is also intent on providing an exemplary contribution to its actions against climate change. By the end of 2009, it had undertaken a detailed carbon assessment52 Veolia Environmental Services 20]]></basicChars>
	</page>
	<page id="55">
		<raw><![CDATA[of its activities at 75% of its sites, and will have extended that to all its facilities by the end of 2010. This approach includes assessing emissions, identifying areas for improvement and implementing an action plan. By reducing the impact of its treatment processes on the environment, the company is also cutting its energy dependency and improving its competitiveness. In several areas, these actions have already resulted in operational applications at plants. Applied to the water cycle, resources are saved through the reuse of rinse water, water from physical-chemical treatment processes, and stormwater. Applied to energy, resources are saved by giving priority to alternatives to incineration – this approach resulted in the consumption of 1 million cubic meters of natural gas being avoided – and to synergy between various processes enabling the energy generated by one process to be recovered for use by another. Downstream, the recovery of hydrocarbons and metals, fed back into industrial production cycles, is an essential factor in improving the overall environmental balance. Through this approach, our company is taking a clear stance as a major player in industrial ecology.GHG Tracker: A response and an advantageThe development and implementation of a calculation tool, GHG Tracker, has given Veolia Environmental Services a signiﬁcant commercial boost. More than 300 employees in France and other countries have been trained in the use of this application, which is advantageous in tenders because it provides a precise carbon balance of the services offered and allows the different waste management solutions on offer to be compared. The functions and ergonomics of this decision-aid tool further underscore its competitive edge and, in 2009, demand for it was particularly strong from industry and public authority clients alik]]></raw>
		<basicChars><![CDATA[of its activities at 75% of its sites, and will have extended that to all its facilities by the end of 2010. This approach includes assessing emissions, identifying areas for improvement and implementing an action plan. By reducing the impact of its treatment processes on the environment, the company is also cutting its energy dependency and improving its competitiveness. In several areas, these actions have already resulted in operational applications at plants. Applied to the water cycle, resources are saved through the reuse of rinse water, water from physical-chemical treatment processes, and stormwater. Applied to energy, resources are saved by giving priority to alternatives to incineration – this approach resulted in the consumption of 1 million cubic meters of natural gas being avoided – and to synergy between various processes enabling the energy generated by one process to be recovered for use by another. Downstream, the recovery of hydrocarbons and metals, fed back into industrial production cycles, is an essential factor in improving the overall environmental balance. Through this approach, our company is taking a clear stance as a major player in industrial ecology.GHG Tracker: A response and an advantageThe development and implementation of a calculation tool, GHG Tracker, has given Veolia Environmental Services a signiﬁcant commercial boost. More than 300 employees in France and other countries have been trained in the use of this application, which is advantageous in tenders because it provides a precise carbon balance of the services offered and allows the different waste management solutions on offer to be compared. The functions and ergonomics of this decision-aid tool further underscore its competitive edge and, in 2009, demand for it was particularly strong from industry and public authority clients alik]]></basicChars>
	</page>
	<page id="56">
		<raw><![CDATA[This document has been printed with 100% vegetable-based inks and glazes, on FSC chlorine and acid-free paper, containing no heavy metals and using virgin ﬁbers from sustainably managed forests.This document was produced by the Veolia Environnement Communications and Sustainable Development Departments. Editorial oversight and coordination: Sybille Derbès Author: Roland Pilloni English texts: Alto Designed and produced by: Photo credits: Photo Library Veolia Environnement : Arnaud Caget, Alexis Duclos, Craig Ecleston, Rodolphe Escher, Pam Francis/WPN, Christophe Majani D’Inguimbert, Jean-Philippe Mesguen, AFP PHOTO/Jeﬀ Topping, Nicolas Vercellino. Illustrations: Charlotte Legu]]></raw>
		<basicChars><![CDATA[This document has been printed with 100% vegetable-based inks and glazes, on FSC chlorine and acid-free paper, containing no heavy metals and using virgin ﬁbers from sustainably managed forests.This document was produced by the Veolia Environnement Communications and Sustainable Development Departments. Editorial oversight and coordination: Sybille Derbes Author: Roland Pilloni English texts: Alto Designed and produced by: Photo credits: Photo Library Veolia Environnement : Arnaud Caget, Alexis Duclos, Craig Ecleston, Rodolphe Escher, Pam Francis/WPN, Christophe Majani D’Inguimbert, Jean-Philippe Mesguen, AFP PHOTO/Jeﬀ Topping, Nicolas Vercellino. Illustrations: Charlotte Legu]]></basicChars>
	</page>
	<page id="57">
		<raw><![CDATA[Veolia Environmental Services 36-38, avenue Kléber 75116 Paris, France Tel. : 33 (0)1 71 75 00 00 www.veolia-environmentalservices.c]]></raw>
		<basicChars><![CDATA[Veolia Environmental Services 36-38, avenue Kleber 75116 Paris, France Tel. : 33 (0)1 71 75 00 00 www.veolia-environmentalservices.c]]></basicChars>
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